Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deepthi B R

Bengaluru

Summary

With a robust background as a Senior Technical Assistant at INFOSY BPO LIMITED and HP (DXC Technology), I excel in tech support and critical thinking. Proven expertise in driving continuous improvement and resolving complex technical issues, I bring a track record of enhancing team efficiency by over 30% through innovative incident management and effective verbal communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Technical Assistant

DXC Technology
Bengaluru
01.2019 - 12.2021

Senior Technical Assistant

Infosys
Bengaluru
01.2016 - 12.2018

Education

Master of Technology - Computer Science

INDIAN INSTITUTE OF TECHNOLOGY
PATNA
03-2026

BACHELOR OF ENGINEERING - Electronics and Communication

East West Institute of Technology
Bengaluru
01.2015

Skills

  • Tech support
  • Incident management
  • Technical documentation
  • Continuous improvement
  • Critical thinking
  • Verbal communication
  • Technical documentation
  • Software installation
  • Conflict resolution

Languages

  • English
  • Kannada
  • Hindi

Certification

Certification of Training : Deepthi from Indian Institute Of Technology ,PATNA has successfully completed a 4 week online training on ADVANCED EXCEL. The training consisted of Getting Started with Excel , Excel basics, Formulas and Functions, working with Data , Advanced Concepts and Integrating AI in Excel modules.

Timeline

Senior Technical Assistant

DXC Technology
01.2019 - 12.2021

Senior Technical Assistant

Infosys
01.2016 - 12.2018

Master of Technology - Computer Science

INDIAN INSTITUTE OF TECHNOLOGY

BACHELOR OF ENGINEERING - Electronics and Communication

East West Institute of Technology
Deepthi B R