With a robust background as a Senior Technical Assistant at INFOSY BPO LIMITED and HP (DXC Technology), I excel in tech support and critical thinking. Proven expertise in driving continuous improvement and resolving complex technical issues, I bring a track record of enhancing team efficiency by over 30% through innovative incident management and effective verbal communication.
Certification of Training : Deepthi from Indian Institute Of Technology ,PATNA has successfully completed a 4 week online training on ADVANCED EXCEL. The training consisted of Getting Started with Excel , Excel basics, Formulas and Functions, working with Data , Advanced Concepts and Integrating AI in Excel modules.