Microsoft Office
Hi, I’m
Deepthi HS
Lead Operations
Bangalore
Summary
Diligent Operations Lead with 9 years of experience and robust background in Finance and Technology. Exceptional talents for strategic planning, negotiation and procedure development. Dedicated to generating revenue by coaching staff members on lead development strategies.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
StockalBangalore
Lead Operations
12.2019 - Current
Job overview
- Performed quality control and monitored production efforts.
- Created programs and circulated internal resources to enhance teams technical and safety standards knowledge, according to regulatory and organizational expectations.
- Detailed Investigation on platform features and testing of new updates to make sure customers do not get impacted.
- Managing a team of 10 members and have conducted appraisal cycle of the team members and Quarterly reviews.
- Train the new batches with trading, finance and platform before having them live on the platform.
- Worked on the training schedule restructuring and added new methods to training process to help the team understand the process easily.
- Have always highlighted the concerns related to process and platforms and provided my regular suggestions to have the query resolved and automate the process.
- Direct interaction with clients globally to resolve technical and non-technical related queries.
- Have worked from end to end in operational roles from client onboarding, KYC, Funding and resolve all the platform and product related queries and escalations.
- Partner training and implementation post On-boarding the partners
JP Morgan ChaseBangalore
Fraud Recovery Specialist 2
09.2017 - 11.2019
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Fraud Investigation from case set up to case resolving.
- Detailed investigation of reported fraud to conclude who is liable for the charges.
- Worked on automation of disputes, part of robotics team.
- Effective communication with customers and merchants in order to resolve the case and come to conclusion on who is liable.
- Part of innovation team, on making process easier to work with.
- Reconciliation of consumer accounts in order to check Regulations are met.
- Documents handling and confirming if the data provided is genuine.
- Idea generation and implementations.
Grant ThorntonBangalore
Tax Analyst
01.2016 - 10.2016
Job overview
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Individual US Tax – 1040.
- Coordinating with US clients on budget and estimates.
- Filing Extension and Estimate returns.
- Preparation of 1040 state returns.
Goldman Sach’s Bangalore
Financial Analyst
10.2014 - 10.2015
Job overview
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Reconciliations.
- Pre-Payment Controls and Quality Controls.
- Projects on Automation of Direct Debits.
- Accounts Payable , Accounts Receivables and budgeting.
- Monitoring Journal and Ledger.
- Managing daily suspense reports.
- Resolving intercompany breaks in G/L accounts.
- Worked on oracle software, PSAP payment system.
- Month end closing of accounts by passing accruals.
- Coordinating with vendors on invoice collection.
- Projects on process automation using Excel tools.
Education
Dayanada Sagar Academy of Technology And ManagemenBangalore
MBA from Finance
04.2012 - 04.2014
MS Ramaiah Arts Science And CommerceBangalore
BBA from Marketing
04.2011 - 04.2013
Skills
Accounts Payable and Accounts receivables
Business Process Improvements
Leadership
Communication Skills
Partner Management
Software
Oracle PSAP (Payment Systems)
Basic SQL
Banking Payment HUB
Jira Ticketing
Timeline
Lead Operations
Stockal
12.2019 - Current
Fraud Recovery Specialist 2
JP Morgan Chase
09.2017 - 11.2019
Tax Analyst
Grant Thornton
01.2016 - 10.2016
Financial Analyst
Goldman Sach’s
10.2014 - 10.2015
Dayanada Sagar Academy of Technology And Managemen
MBA from Finance
04.2012 - 04.2014
MS Ramaiah Arts Science And Commerce
BBA from Marketing
04.2011 - 04.2013