Deepthi Kamasamudram

Delivered 10+ Complex projects and exceeded quality, schedule and budgetary targets, achieving a 4.5 basis-point
customer satisfaction rating.
Supervised cross functional teams of 120+ members, promoting collaboration to meet project objectives consistently.
Devised and executed 20+ project management methodologies that increased on-time delivery by 85%.
Maintained strong relationships with 40+ Key stakeholders by managing expectations, leading to a 78% stakeholder satisfaction rate.

As Scrum Master
Worked with the Engineering team and executives to implement product feature improvements that increased conversion
rate by 20 basis points.
Negotiated Enterprise SaaS contract and professional service agreement which was valued over $1.2 million.
Introduced tools and processes to successfully use Agile software development practices with a combination of onshore/offshore team.
Facilitated team and cross-team Retrospectives to build good working relationships among 8 agile teams across the regions.
Facilitated Scrum ceremonies such as daily stand-up’s, backlog grooming, sprint planning, retrospectives, etc.
Led daily scrums and scrums of scrums to discuss current day’s goals, previous day’s achievements, and any impediments or concerns in an Agile Scrum environment.
Worked with the team to improve existing product suite to increase the customer retention through product usage by 15%.

As Integration Project Manager
Supervised a cross-functional team of 40+ people to deliver complex technical projects within budget, leading to a 95%+ project completion rate.
Tracked cost, scope, quality, customer satisfaction, and 10+ other project metrics using Confluence, improving project delivery time by 24 hours.

Implemented cost tracking and variance analysis while managing project budgets ranging from $760K to $2.5M, leading to accurate forecasting.
Conducted risk assessments and developed risk mitigation plans in Q1 2022, which increased stakeholder confidence by 94%.

Developed and implemented strategies for increasing customer satisfaction.

Conducted research to identify new market opportunities.

Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.

Assisted in the implementation of new technologies that improved efficiency levels.

Identified cost savings opportunities through process optimization.

Managed complete delivery of Disaster Recovery and Solution Cases projects and tracked project progress and outstanding issues while ensuring the quality & timeliness of the deliverables;
Working with multi-disciplined teams i.e. Sales, Procurement and Vendor
Hosted “Standards Meetings” for Technical Team Leader and COE Leads discussions with fellow team members/solution architect and other relevant staff to discuss technology standards to be used in customer networks and potential solutions standards for specific technologies
Escalated relevant issues and risks in accordance with the Project Issue and Risk Management Procedure and the account specific Process.

As Technical Support Executive
Managed a spectrum of activities pertaining to customer support spanning ticket & call handling, voice & chat support and direct interaction with key focus on resolving the issues on priority.
Gained expertise in handling high value enterprise deliveries across the globe
Engaged in implementing physical & virtual servers, installation of Windows 2003 & 2008 server operating systems along with installation of different flavors of Linux operating systems.
Automated the management of server roles through control panels like Cpanel, Plesk Parallels, Website Panel
Installed and configured Databases like MYSQL & MS SQL and adding servers into the Monitoring system (Nagios)

Dealt with AT&T employees to resolve desktop issues and troubleshot on network issues (LAN, WAN, TCP/IP & Desktop)
Installing configuring & trouble shooting of Operating Systems like Windows 98 and XP Professional.
Runtime error fixing of Microsoft Office (Outlook, Word, Excel, Access, Adobe)
Network and local printer mapping to the user computer and updating drivers and
Installation of Drivers for printers and scanners
Rendered expert support for Microsoft Outlook including installation, configuration & mailbox creation, team mailbox creation for special projects, giving access for higher capacity mail box, PST file backups, etc.

Entrusted with the accountability of dealing With ISP Issues (Technical) & Networking Concepts on calls.
Oversaw as well as resolved network issues (LAN, WAN, TCP/IP & Desktop)
Engaged in basic configuration of modem, router, NIC (Ethernet & Wireless) & E-Mail Clients.