Deepthi Nair

Dynamic Account Operations Manager with a proven record of leading large teams and driving strategic initiatives that enhance operational efficiency. Expertise in implementing process improvements that streamline workflows and significantly boost team productivity. Recognized for exceptional leadership and organizational skills in managing cross-functional projects, consistently delivering outstanding results. A collaborative communicator dedicated to fostering teamwork and addressing challenges through logical problem-solving while building strong relationships to elevate employee satisfaction and performance.

• Led APAC-wide revenue optimization initiatives, with a strategic focus on deferred revenue management and forecast accuracy. Partnered cross-functionally with geo teams to drive accountability, delivered weekly performance insights to leadership, and aligned regional execution with global financial objectives resulting in improved forecasting precision and accelerated revenue realization.
• Led a global Aging Orders clean-up initiative, partnering with Customer Operations, Finance, and Trade Compliance teams to analyze backlog data and identify root causes. Delivered actionable recommendations for cancellations and process improvements, resulting in streamlined order management, reduced operational risk, and enhanced cross-functional alignment.
• Championed the development of a high-performing NI India team, fostering deeper connections and a shared purpose across functions. Spearheaded initiatives to boost engagement and cross-functional collaboration, while actively supporting personal and professional growth through targeted workshops, coaching, and team-building programs—resulting in a more unified, motivated, and resilient workforce.
• Drove initiatives to enhance customer satisfaction, recognizing its critical role in long-term business success. Implemented strategies that fostered loyalty, increased repeat engagement, and turned customers into brand advocates—contributing to sustained growth and stronger client relationships.
• Led and supported site-level statutory and external audits, collaborating closely with Tax Directors and cross-functional teams. Mentored and coached team members to confidently manage audit queries, challenged legacy practices, and introduced business-oriented solutions—consistently driving successful audit closures and strengthening compliance frameworks.
• Led the IndRAA O2O Open Order Reduction initiative, successfully driving backlog down from 200 to 166 through targeted analysis and process improvements—enhancing order visibility, operational efficiency, and fulfillment accuracy across the region.
• Assumed ownership of Tender Management from Sales, streamlining processes and freeing up sales teams to focus on core revenue-generating activities. This transition enhanced sales productivity, improved bid turnaround times, and strengthened cross-functional collaboration between commercial and operations teams.
• Led the successful implementation of the TCS project in India, overseeing end-to-end execution, stakeholder alignment, and cross-functional coordination. Delivered the project on time and within scope, driving operational efficiency, system integration, and enhanced business continuity across key functions.