Deepthi Prasad
Senior IT Project Manager
Bengaluru
Summary
Dynamic Senior Project Manager with extensive experience at Unisys Global Services, adept at driving project success through strategic planning and client relationship management. Proven leader skilled in cross-functional communication and performance monitoring, ensuring projects align with business objectives.
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
22
22
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Project Manager
Unisys Global Services India Pvt Ltd
03.2018 - Current
- Managing and Leading a team of seasoned Project managers.
- Directed and coordinated multiple projects aligned with strategic business objectives, ensuring delivery within scope, budget, and schedule.
- Led process standardization and efficiency improvements across business units in collaboration with senior management.
- Built and maintained strong relationships with global stakeholders across US, EMEA, and APAC.
- Oversaw end-to-end infrastructure delivery projects including server installations, refresh, decommissioning, and datacenter migrations.
- Managed multiple projects and ensured a smooth handover to steady-state operations within agreed timelines and budgets.
- Mentored and coached project teams on project management methodologies, fostering consulting excellence and best practices.
- Acted as the escalation point (SPOC) for global PMO delivery, handling customer escalations and ensuring client satisfaction.
Project Manager
Unisys Global Services India Pvt Ltd
11.2009 - 03.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for medium sized projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Business Excellence Analyst
Unisys Global Services India Pvt Ltd
02.2008 - 11.2009
- Led continuous improvement initiatives using Lean Six Sigma, mentoring Green Belts across multiple business units.
- Delivered an incident reduction project for the Enterprise Computing Group, achieving a 22% decrease and saving by $1.04M annually.
- Mentored projects focused on reducing Average Handling Time (AHT) for clients including UUS, Ciba, Quest, and JDI.
- Drove initiatives to improve stakeholder satisfaction (C-Sat%) in BPO operations and enhance customer satisfaction at CRC – Bangalore.
Senior Service Delivery Associate
Unisys Global Services India Pvt. Ltd
12.2005 - 01.2008
- Led Incident, Change, and Problem Management, ensuring adherence to SLAs and smooth service operations.
- Conducted and coordinated monthly performance reviews with customers, maintaining strong client relationships and satisfaction.
- Mentored and guided team members, fostering collaboration, problem-solving, and effective client communication.
- Drove process improvements to align service delivery with global best practices and participated in Change Control Board activities
System Operations Senior Specialist
IBM, Global Business Services
09.2004 - 12.2005
- Managed enterprise-wide change processes for hardware, system, and application software within the ESD environment, ensuring ITIL compliance.
- Built and maintained the consolidated change schedule, resolving conflicts and driving timely approvals/closures of change tickets.
- Led change meetings with stakeholders, serving as the escalation point to address schedule slips and ensure smooth execution.
- Partnered with process owners to identify inefficiencies, support problem management, and provide user education to strengthen process adoption.
Technical Support Analyst
Hewlett Packard Global Competency Center
09.2003 - 08.2004
- Provided technical support to corporate users in the US for HP desktop systems, ensuring timely resolution of hardware and software issues.
- Delivered end-to-end troubleshooting and support for desktop hardware, operating systems, and business applications.
- Mentored and guided team members in the absence of the Technical Support Specialist (TSS) or Team Lead, ensuring smooth operations and consistent service delivery.
Education
Bachelors of Engineering - Electrical And Electronics
Adichunchanagiri Institute of Technology
Chickkamagaluru 04.2001 -
Skills
Project planning
Client relationship management
Scope management
Project scheduling
Cross-functional communication
Project plan development
Training and mentoring
Client relations
Quality control
Problem-solving
Project management
Teamwork and collaboration
Decision-making
Team leadership
Performance monitoring
Organizational skills
Certification
PMI PMP
Timeline
Senior Project Manager
Unisys Global Services India Pvt Ltd
03.2018 - Current
PMI PMP
12-2012
Project Manager
Unisys Global Services India Pvt Ltd
11.2009 - 03.2018
Six Sigma Lean Green Belt Certified
08-2008
Business Excellence Analyst
Unisys Global Services India Pvt Ltd
02.2008 - 11.2009
Senior Service Delivery Associate
Unisys Global Services India Pvt. Ltd
12.2005 - 01.2008
System Operations Senior Specialist
IBM, Global Business Services
09.2004 - 12.2005
Technical Support Analyst
Hewlett Packard Global Competency Center
09.2003 - 08.2004
Bachelors of Engineering - Electrical And Electronics
Adichunchanagiri Institute of Technology
04.2001 -
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