DEEPTHI P S S

Experienced and accomplished leader with about 13 plus years of Technical IT Solutions and Operations Management, looking to leverage extensive background in areas like – Project Management, Operations Management, Business Presentations, Team Management, Transition Management, Demand Forecasting, Resource Planning, Process Simplification and Operational Excellence. A passionate, effective communicator and collaborative professional with highest ethical standards with an ability to work in a demanding environment.

Drive customer centricity & operational effectiveness through alternative thinking across projects. Manage roles & responsibility of team members, lead project operations such as PMS, project charter, risk mitigation plan, resource allocation & loading, training & Knowledge management. Track and present project KPIs & metrics to customers and leadership team. Collaborate with cross-functional POCs across RMG, Operations and Finance etc. Drive technology & automation initiatives across teams for re-skilling & innovation. Responsible & accountable for project deliverables, budget, quality, process adherence and km. Coach new team members for change management, best practices and process simplification. Specialized in: Operations Management Process Simplification ITIL Support Framework Effective Communicator Change Order activity & order line types Project invoicing & Resource Planning P&L validation and tracking Invoicing & collections reporting & tracking RMG resource projection and Interview Coordination Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $20,00,000. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Cluster Lead (Regional Head) for LATAM Region, Aug’2020 – Current Date, Indegene Pvt Ltd., Pharmaceuticals & IT Product & Services for PFIZER, Leading PMO for entire India delivery center., Championing Steering Committee for periodic cadence on process simplification, delivery excellence and meeting business SLAs., Project oversight and stakeholder management, Period connect & update to internal leadership & clientele, Working on a Critical project for Pfizer where we are designing an application for the entire organization and Pharmacists. Have successfully released the first batch of UAT Testing so far in two months making sure to not miss out on deadlines with minimalist resources., LATAM Region Operations have been successful and have not been missing out on any SLAs for Business requirements and Client Requirements for the last 10 months that I have solely worked on., Have Directly faced Client and have maintained best relationships with them and have earned their trust in the last few months., Management from our Organization is happy with my performance and have appreciated my work for my diligence and hard work.

JIRA, Techease, ServiceNow, Work Zone, Event Collab, MS Office Suite, Sales Force, ZOHO, ITIL, Dispatching, Quality Assurance, Root Cause Matrix, Roster, Team Management, Scheduling, MS Projects, Micro Controllers, Windows

• Salesforce Admin Certified, ABSYZ IT Consulting, 2023
• Sales Force CRM, C2S Technologies India Pvt. Ltd., 2018
• ZOHO 1 CRM, C2S Technologies India Pvt. Ltd., 2019
• ITIL, IBM India Pvt. Ltd., 2014
• MS Projects, IBM India Pvt. Ltd., 2015
• Six Sigma Green Belt, LiquidHub India Pvt. Ltd., 2010
• Bachelor’s in Technology – Elec. & Comm., JNTU, Hyderabad, 2005
• Intermediate, Nalanda Junior College, 2001
• High School, St. Anns High School, 1999

• Salesforce Administration