DEEPTHI TURAKA

Client: COH-City of Hope

• Reviewing client requirements and preparing test scenarios
• Logging the defects found during testing and tracking till closure
• Responsible for reviewing peer Test cases
• Performing Application, Integration testing when new environments are created and during live deployments
• Provided recommendations for performance improvements based on testing outcomes
• Creating and publishing the status and defect reports to delivery manager and test lead
• Test Management/Bug tracking Tools used are HP ALM, Quality Centre and JIRA
• Interacting with clients to understand product requirements
• Basic knowledge in Automation Tool using Eggplant
• Worked on Ad hoc projects like Smoke testing, SMS testing, Decision tree testing to test the functionality
• Whenever required, created Test patients using Automation tool(eggplant)
• Responsible for weekly status reports updates showing the progress of testing effort and remaining open issues to be resolved
• Applied HIPAA knowledge in previous roles to ensure secure data handling, confidentiality, and adherence to industry standards

Client: KP

• Implementation and maintenance of end-to-end professional and hospital billing workflows.
• Assigning daily worklist activities and auditing the build done by other professional billing analysts.
• Facilitated training sessions for new employees on company policies and procedures.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Maintained positive working relationship with fellow staff and management.
• Implemented strategies to take advantage of new opportunities.
• Evaluated existing systems and processes against industry best practices to enhance efficiency.
• Collaborated with stakeholders to define project scope, objectives and deliverables.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Analyzed key performance indicators to identify effective strategies.
• Organized client meetings to provide project updates.
• Managed multiple projects simultaneously ensuring timely completion within budget constraints.
• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
• Mentoring new joiners to enable them to understand the workflow and overview of provider healthcare
• Providing end-to-end reports on the completed tasks to Onshore team and the USI leadership
• Conducted Root cause analysis to investigate claim denials worth ~$19M in potential recoverable revenue from various portfolios which the client considered as lost revenue for a leading Payer-provider in the US
• Actively participated in audits and assessments to validate ongoing compliance with HIPAA guidelines

Client: Ascension

• Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
• Working with HNA user access and security team using Cerner application
• Resolving tickets on Incidents and Tasks in Service now tool
• Resolving issues based on the priority
• Working on provisioning requests in different ministries (FLJAC,One Chart ET and CT,OKTUL,MIDET etc)
• Completed comprehensive HIPAA training program covering patient data security, privacy regulations, and legal implications
• Coordinated with quality assurance teams to ensure software met all testing criteria.

• Data and Reporting Strategist: Focused on assessing current state of the Claims by Auditing
• Managed the regular inspections and quality control of company products, ensuring excellent working order and perfect design
• Ensured company met financial, operation and timeframe goals by monitoring and analyzing KPI data
• Cultivated strong industry relationships to promote services and improve business operations
• Controlled expenses and allocated financial resources to reach budget goals
• Assisted in the hiring of company's new employees, conducting tasks including interviewing and selecting talent
• Approving Reimbursement claims through CMS application and MEDIBUDDY application
• Auditing of Pre-Authorization, Cashless and Reimbursement of health insurance claims of different corporates as well as individual claims
• Following the guidelines issued by IRDA