Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Deepthi V

Chennai

Summary

Customer service professional with 6 years of experience in KYC, client onboarding, and customer relationship management across diverse industries. Expertise in CRM systems, support ticket management, and regulatory compliance, complemented by a strong technical background. Demonstrated ability to prioritize tasks in high-pressure environments, ensuring efficient resolution of customer inquiries and high satisfaction rates—proven leadership skills in analyzing process inefficiencies and enhancing sales cycle management through continuous improvement initiatives.

Overview

6
6
years of professional experience

Work History

Senior Business Representative Operations

Transunion
06.2022 - 09.2024
  • Managed all incoming communications with customers, banks, vendors, and internal teams via phone and email.
  • Verified all chargebacks, provided recaps for management, and disputed invalid charges.
  • Conducted KYC due diligence, EDD, CDD, and compliance for account and client onboarding.
  • Executed thorough investigations to maintain accurate verification results and share findings with clients.
  • Performed root cause analysis on repeat cases to minimize pendency and enhance service quality.
  • Organized weekly calls with the quality team to highlight errors and implement corrective actions.
  • Collaborated with team members to resolve application-related issues promptly.
  • Trained new employees on processes and applications to ensure smooth integration.

Senior Business Development Associate

Vakilsearch
01.2020 - 05.2022
  • Guided customers in selecting appropriate business entities and resolved inquiries from domestic and international calls.
  • Analyzed customer businesses to provide actionable improvement strategies and additional certifications.
  • Participated in team discussions to enhance processes and optimize customer handling techniques.
  • Managed a team of 5 members, mentoring new hires to develop their potential.
  • Established friendly relationships with customers during business setup, facilitating further accounting service engagement.
  • Built and maintained client database using CRM tools for effective relationship management.

Virtual Relationship Manager

Yesbank
06.2018 - 11.2019
  • Assisted customers by resolving queries and issues promptly and professionally.
  • Cultivated robust client relationships to enhance satisfaction.
  • Performed thorough due diligence on high-risk accounts, ensuring AML compliance.
  • Formulated KYC policies, cutting onboarding time by 30% to 40% while maintaining regulatory standards.

Education

BE - Ece

Jaya Sakthi Engineering College
Thiruninravur
05-2018

Computer science and maths

Jaya Gopal Garodia Vivekananda Vidyalaya
Chennai
01.2014

Skills

  • Customer service excellence
  • Risk assessment
  • Problem solving
  • Interpersonal skills
  • Attention to detail
  • Customer relationship management
  • Chargeback resolution
  • Root cause analysis
  • Client onboarding
  • Time management
  • Regulatory compliance
  • Effective communication
  • Quality assurance
  • Team leadership
  • Sales cycle management
  • Task prioritization
  • Customer engagement
  • Continuous improvement
  • Adaptability and flexibility
  • Upselling techniques
  • Customer satisfaction

Accomplishments

  • Promoted from BDA to senior BDA after consistently exceeding performance expectations in a short period
  • Dialed almost 300 calls in a day
  • Beating sales targets
  • Mentoring a coworker or a new hire
  • Reduced customer support ticket resolution time by 40%, streamlining the workflow
  • Capable of working under pressure and completing tasks on time

Timeline

Senior Business Representative Operations

Transunion
06.2022 - 09.2024

Senior Business Development Associate

Vakilsearch
01.2020 - 05.2022

Virtual Relationship Manager

Yesbank
06.2018 - 11.2019

BE - Ece

Jaya Sakthi Engineering College

Computer science and maths

Jaya Gopal Garodia Vivekananda Vidyalaya

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Deepthi V