Professional Musician
Deepthi A Rao
Senior Network Application Engineer
Bangalore
Summary
Network Engineer with 4+ years of experience in network and security industry. Skilled in routing and switching, VPN, SSL, SD-WAN and network architecture designing.
Being an avid coding enthusiast, I build projects on skills amassed in Python and JavaScript.
Working as a Senior Network Application Engineer in Aryaka Networks primary focusing on SD-WAN and VPN.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Senior Network Application Engineer
Aryaka Networks
Bangalore
05.2019 - Current
- Expertise in concepts like TCP/IP, OSI, ARP, NAT, DHCP, DNS, VLANs, SNMP, QoS, routing protocols (OSPF, BGP) and VPN security (IPSEC, SSL-VPN, GRE).
- Implementation, designing and troubleshooting of SD-WAN service for enterprise customers.
- Network topology designing and implementation, troubleshooting of complex performance issues arising in customer networks, debugging broad, complex, and unparalleled networks with mixed media and protocols.
- Working on multiple vendor devices (routers, firewalls (Palo Alto, Cisco, Checkpoint, Juniper, Fortinet), switches etc.) at customer premises and on integration of cloud based services such as AWS, Zscaler, MS Azure into Aryaka cloud.
- Linux Shell scripting, packet analysis for the analysis of data requiring in-depth evaluation of customer networks using Wireshark.
- Actively mentoring L1 and L2 engineers and training them in the technical concepts and product features post their onboarding.
- As the “Premium Lead” for critical customer accounts, driving the major activities to resolve complicated performance issues and improve the customer experience over Aryaka. Performing ‘Proactive Problem Management’ of certain critical accounts designated under the "Premium Lead" title.
- Periodic analysis of devices by scrubbing the log line trends registered on the tool Kibana.
- Performing further troubleshooting and diagnosing the escalated network issues and working with the concerned stakeholders to progress towards the resolution of these issues. Working and interacting with different teams: Customers, the Ops team, Engineering, different vendors etc., to ensure the resolution of a network issue.
- Aiding in documenting the knowledge base to handle known issues. Authoring several technical and operational SOPs (Standard Operating Procedure).
Network Application Engineer
Aryaka Networks
Bangalore
10.2017 - 04.2019
- Worked on identifying, diagnosing, analyzing and troubleshooting the issues on customer networks and Aryaka Core Networks.
- Handled internal projects such as server migrations, customer network upgrades and server upgrades. Deployed new features/upgrades to customers periodically as a part of Project Management tasks.
- Raised requirements for tool enhancements, new feature requests, etc., to meet the customer/operator requirements.
- Create tickets to work with Ops teams to handle planned/unscheduled maintenances, unplanned server/core issues.
- Creating the Impact Analysis Report and Service Impact Report to handle and document critical issues.
- Software/tools : Jira, Salesforce, Grafana/Prometheus, Confluence.
Education
Bachelor of Electronics and Communication Engineering -
R. N. Shetty Institute of Technology, VisvesvarayaTechnological University
Bangalore, India 08.2013 - 07.2017
Skills
MATLAB, Advanced SQL, HTML, CSS
LabVIEW, Git, MobaXterm, Packet trace analysis, Wireshark
Python, Bash, C, JavaScript, Linux/Unix
Application Layer (L7) protocols, TCP/IP, Content Delivery Networks, CIFS, SSL, SD-WAN
Virtual Private Networks, Routing protocol expertise
Accomplishments
- Gold Award - Aryaka Networks - Jun 2021
Gold Award for the quarter January-March 2021.
In recognition of driving the Premium Support Lead calls with a thorough review of all the issues, requirements and cases.
Special recognition was mentioned for the backlog and case management along with the training offered to the new joiners. - Silver Award - Aryaka Networks - Nov 2021
In recognition of the efforts rendered in the quarter August-October 2021. - Silver Award - Aryaka Networks - Jun 2019
In recognition of the performance in the Quarter of April-June 2019. This was awarded for the efforts extended in the partnership with Salesforce team to test, refine and deploy the first ever customer facing ticketing portal of Aryaka Networks. - Quality Champion Award - 2019 - Aryaka Networks Oct 2019
- Quality Champion Award - 2020 - Aryaka Networks Oct 2020
In recognition of the efficiency in case handling and case documentation.
Certification
Problem Solving (Basic) Certificate
Interests
Avid reader
Hobbies
- 15+ years of training in Carnatic classical music. I often perform in music shows when I am not indulging in learning about technology.
- Mandala art enthusiast.
Timeline
How to Debug JavaScript Errors Course
03-2022
Problem Solving (Basic) Certificate
02-2022
Linux: Bash Shell and Scripts
02-2022
Learn JavaScript Course
02-2022
Senior Network Application Engineer
Aryaka Networks
05.2019 - Current
Network Application Engineer
Aryaka Networks
10.2017 - 04.2019
Bachelor of Electronics and Communication Engineering -
R. N. Shetty Institute of Technology, VisvesvarayaTechnological University
08.2013 - 07.2017