Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deepti Beotra

Deepti Beotra

Corporate Relations And Administrative Assistant.
mumbai,Maharashtra

Summary

To achieve personal and professional fulfillment by undertaking challenging tasks which utilize my interpersonal as well as creative skills to the maximum and also provide scope for continuous learning and growth. Academic Qualifications Early schooling from Loreto Convent, Delhi; St Mary’s, Pune; Sophia, Jodhpur. Positive Senior Administrative Assistant 6 years in executive team support. Strengths include organizing company events, developing written communications to all staff and providing excellence in guest experience.

Overview

21
21
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sr. Administrative Assistant

01.2021 - Current
  • To provide both general and specialist support to the Kraton Polymers team in
  • Mumbai, maximize efficiency and ensure smooth working of the group
  • I handle the operations of our India office and our Lab set up in India
  • Administrative office management and of Lab
  • Dealing with the day-to-day administrative support to employees based in
  • India
  • Assist in Handling the India Office and Lab operations in India
  • One point contact for the third party for financial dealing and other bank related work for Kraton
  • Provision of proactive and accurate business administration, communications
  • IT and travel support including handling mail, courier services, travel arrangements, car arrangements, conference arrangements
  • Financial support including the maintenance of the financial information for the Kraton managers, seeking clarification as and when required, budgeting, analyzing monthly results
  • Co-ordinating Kraton’s participation in exhibitions, conferences, etc
  • Co-coordinating arrangements for customers, Kraton employees and 3rd party company visits (booking venues, arranging lunches, dinners, arranging travel/taxis)
  • To provide for the arrival of new staff, in conjunction with the manager; provision of IT systems, e.g
  • Directory access and user ids, including e-mail; provision of telecommunications, e.g
  • Telephone
  • Key Responsibilities of the Position: Safety & Compliance: a
  • Organize quarterly Compliance training for India team and distributors in close coordination with Global compliance team personal compliance b
  • Ensure statutory permits are secured and renewed for Mumbai office and lab as per the local authorities’ guidelines c
  • Take lead role along with local HSE contact and team for monthly lab/office audit to ensure that the HSE procedures are followed as per
  • Company guidelines
  • Sales Support a
  • India Hub customer stock allocation tracking b
  • Coordination with Supply Co
  • CFRs for monitoring shipments, documentation c
  • Follow up with customers on payments falling due
  • D
  • Sanitize the monthly raw import statistics
  • E
  • Screening cold calls to potential BIAXAM opportunities for subsequent follow up by Commercial Team (Need to be discussed) f
  • Coordinate trade show, conferences, and customer events related activities: Creating brochures, coordinating registrations & payments, logistics support etc
  • Administrative support to Kraton India operations a
  • Take lead role and ownership for new Mumbai Office and lab administration b
  • Work closely with BTRA administration for the smooth operation of
  • Kraton India Office and lab, be the one-point contact for all the interaction between BTRA and Kraton India
  • C
  • Ensure all monthly payments to the India Lab & Office (rentals, utility bills etc.) are made on time d
  • Manage all administrative requirements for KPIPL board related activities by coordinating with Kraton legal team, company secretary, finance team, tax consultant and auditors e
  • Managing Office Administrative work on day to day basis including:
  • Office supplies availability, courier service management, handling and maintaining records for all confidential documents and other paper works f
  • Coordinate monthly/quarterly India team Meeting g
  • Global travel arrangement support for Kraton employees visiting India and
  • India team overseas travel by coordinating visa processing activities and any related documentation work
  • H
  • Coordination: Working closely with other departments across Kraton offices in order to facilitate the flow of samples, information etc as required
  • I
  • Vendor selection: Selecting the vendors for various activities for the offices like Brochures, letter heads, envelope with Kraton new Logo to be printed
  • HR support & finance support a
  • Maintaining and handling all leaves records and public holidays planning for Kraton India b
  • Coordinate with the HR (China Office) for the training programs of
  • Kraton India team c
  • Support Asia purchase team in vendor selection for India related procurement activities d
  • Handling finances and all bank transactions and making sure all payments are made on time to vendors, service providers, third party suppliers within a week or according to the PO
  • Achievements Won the R& R award in 2018 Asia region
  • Was Nominated by the Asia
  • HR Team for the same
  • Won a Positive Difference Award in 2021 for the Set up of India Office in
  • Mumbai
  • Singly handled the Customer Event for Kraton India in PlastIndia 2018 in
  • Ahmedabad (was involved from planning to deciding the venue and other details for the event)
  • It was attended by KLT members of my company who had come to attend this Customer event
  • In 2019 had organized another event in Mumbai, which was highly successful it was for our customer and distributors
  • Successfully completed to setting up my new office in Mumbai was involved (is designing, getting quotes from interior people, coordinating with the Consultant for local government approval, working with internal and external people) for making sure the project gets over in the time frame.

Adminstrative Assistant

Kraton polymers India Pvt Ltd.
Mumbai
12.2016 - 08.2021
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Senior Executive- Corporate Relations Manager

Vodafone India Ltd
04.2016 - 12.2016
  • Main Scope/ Focus of the Job includes: Handling a set of corporate accounts Single point contact for all the complaints and special requests for Corporate
  • Customers
  • Ensure customer satisfaction through regular visits and Service Camps
  • Appropriate escalation of unsolved complaints to ensure a seamless experience to the end customer Coordination with other departments to ensure better service and end-to-end solutions to the customer
  • Coordination with the Sales team to facilitate Accretion sales, Cross selling
  • Interesting the Clients in new value added services on a regular basis to enhance average per Client revenue
  • Achievements Achieved the best Corporate Relationship Executive (CRE) Award for the Month of Dec’04 and April 05, June 05, Dec 06
  • Also got the Award for the Highest selling Value Added Services (Blackberry, E Bills, Hello
  • Tunes) Handled Customer Delight Initiative for the entire Customer Interaction
  • Group Successfully and timely organized Service camp timely in various
  • Corporate
  • Giving presentations to various corporate regarding AIRTEL Services
  • In 2018 won the R& R award in Asia Sales Meeting from the India
  • Team (I was nominated from the HR team in China as well as my
  • India Team, Vodafone India is a 100% subsidiary of Vodafone Group
  • It commenced operations inwhen its predecessor Hutchison Telecom acquired the cellular license for Mumbai
  • Brand Vodafone was launched in India in September 2007, after Vodafone Plc
  • Acquired a majority stake in Hutchinson Essar in May 2007
  • From a single operation base with 31 million customers, the company has expanded its operations across the country to cover all 22 telecom circles and service 180 million customers
  • This journey is a strong testimony of Vodafone's commitment and success in a highly competitive and price sensitive market
  • At Vodafone India, our customers are at the heart of everything we do
  • That’s why over 194 million Indians have chosen to stay connected with us.Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry
  • Since commencing operations in we have consistently been awarded for our best-in-class network, powerful brand, unique distribution and unmatched customer service
  • Whether an individual or enterprise, our customers always receive world-class services that cater to their needs
  • Designation: AM – Relations - HNI, Customer Service
  • Main Job Profile
  • The position is responsible for handling High Net worth Customers
  • To enhance revenue and reduce churn of a set base of customers
  • Is the one point contact for all customer enquiries, requests and complaints
  • Key Responsibilities of the Position:
  • Responsible for preferential servicing of approx
  • 750 high value HNI customers
  • Proactive and real time resolution of requests and complaints from assigned target base of customers
  • Assist collections to ensure payments received on time
  • Revenue enhancement by addition of new customers and up selling of VAS / new connections
  • To ensure 100% retention of this base
  • Typical Outputs
  • Regular visits to customer base to maintain regular contact with the customer/authorized signatory to develop a strong relationship
  • Being in contact with the customers by various modes of communication
  • Promotion of new products and services during visits to customers to up sell various VAS as per customer / organizational requirements
  • Acquisition of new business through Up selling Vodafone sim cards to other users in family/organization
  • Revenue Enhancement via Upsell/Cross
  • Ensuring 100% retention of accounts through regular visits and understanding customer requirements
  • Retention of customers by tariff rationalization
  • Online resolution of customer queries with assistance from HNI back office
  • Visit customers for complaints on immediate basis.

Bharti Cellular Ltd
New Delhi
11.2002 - 06.2007
  • Bharti Cellular Ltd is a pioneer in Mobile Communication and Fixed Line Telephony
  • Currently operating in 23 circles in the country with a customer base of over 10 Millions customers, BCL is the first Mobile Communication Service in India to be certified for
  • ISO 9001:2000
  • The #1 Cellular Service in Delhi, Airtel has maintained leadership through constant innovation and has defined and redefined standards of Cellular Services in India.

Education

A.I.S.S.C.E -

Air Force Golden Jubilee Institute

Bachelor’s degree - Art’s Political Science

Delhi University (Maitreyi College)
New, Delhi
01.1998 - 04.2001

Post graduate Diploma - Personnel Management

YMCA
New Delhi
05.2001 - 04.2002

Skills

    Good Communication Skills, Organized, Event Planning,

undefined

Timeline

Sr. Administrative Assistant

01.2021 - Current

Adminstrative Assistant

Kraton polymers India Pvt Ltd.
12.2016 - 08.2021

Senior Executive- Corporate Relations Manager

Vodafone India Ltd
04.2016 - 12.2016

Bharti Cellular Ltd
11.2002 - 06.2007

Post graduate Diploma - Personnel Management

YMCA
05.2001 - 04.2002

Bachelor’s degree - Art’s Political Science

Delhi University (Maitreyi College)
01.1998 - 04.2001

A.I.S.S.C.E -

Air Force Golden Jubilee Institute

Similar Profiles

CREATE PROFILE
Deepti BeotraCorporate Relations And Administrative Assistant.