Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Personal Information
Timeline
Generic

Deepti Chawla

Gurgaon

Summary

A Challenging job that allows optimum utilization of inherent strengths and offers scope for achieving goals. To add value to the Organization, by using the best of knowledge and skills to produce markedly improved results and to continue to grow in leadership and knowledge through constant learning by Experience. Productive Front Office Manager with excellent customer service, office management, and administrative support skills. Remains professional and tactful in all situations, focusing on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Offering outstanding verbal communication, writing, and time management skills. Collaborative leaders partner with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Front Office-Manager

Signature-Hospital
08.2019 - Current
  • Managing roasters for the team members and scheduling their shift timings
  • Knowledge of Billing Software-HIS system to feed patient details and ensure correct billing to Customers by giving training to team members
  • Managing and Sorting out all Customer queries related to ECHS/CGHS Patients
  • Taking care of Radiology Department also, where managing patients reporting accordingly to TAT time
  • Test to be done on time, give information to required patients for fasting or for medicines etc
  • Give information to staff also for radiology related test also like Mri, Usg, Mammography,CT etc
  • Submit monthly report to COO related to all work activities done by department
  • Providing Guidance to New Patients who arrive at Hospitals for Treatment and complete their documents formalities
  • Check and review cash summary reports which are generated for a particular day from HIS System
  • Review Billing system and report to COO for all work activities done by department
  • Solve customer queries related to Bill matters, Joining formalities and Doctors appointments
  • Managing Health Packages for all Corporate employees and solve their queries related to packages
  • Managing call centre department also for quarries on daily basis and guide the staff accordingly call rush.

Sr. Executive (Supervisor)

Medanta-The Medicity
05.2011 - 07.2019
  • Provided excellent customer service internally and externally using oral and written communication
  • Trained interns, new and temporary employees and coordinated education for front/back office staff for Billing Execution work proactively
  • Generated cash summary reports and system reports for internal review
  • Coached, developed and motived billing team
  • Installed protocols to ensure all charges captures and billed appropriately
  • Handle team of 18 members to manage their attendance, leave, shift arrangements, Billing etc
  • Solve Customer Queries related to Bill matters, Doctors Appointment and other activities too
  • Submit Monthly report to Manager for all work activities done by department
  • Having knowledge of Billing Software-HIS system to feed patient details and ensure correct Billing to Customers by giving training to team members
  • Provide guidance to new patients for submitting document formalities while starting any treatment at Hospital first time.

Executive

Paras Hospitals
06.2008 - 05.2011
  • Handling Customer Queries related to Billing Matter, and Doctors Appointment by attending telephonic calls
  • Attend Customers at Reception to provide guidance for Documents formalities and submit Patients details at given software
  • Manage Cash related activities for whole day Billing happened of Patients
  • Weekly submit report of Billing for whole week to Accounts dept
  • To Reconcile all Bills
  • Handle two Team members by providing them software training of Billing to Manage more patients proactively
  • Prepare report of patients and submit their details to concerned dept
  • For having any test.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

Telephone Operator

Huda Gymkhana Club
06.2007 - 06.2008
  • Handling Customers Membership who are participants at Gym Club
  • Manage Cash Related activities of Members at Excel
  • Prepare report at Excel of all members with all relevant details with their provided data
  • Report Manager for my work on weekly basis which perform at my task.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

Master of Arts (MA) - English

Sikkim University
DISTANCE
01.2012

Bachelor of Arts (BA) - English

Kumaun University
Kumaun University
01.2003

Skills

  • Knowledge of Internet Explorer
  • Microsoft Office (Word, Excel, Powerpoint etc)
  • Typing Speed(English) - 40 words pm
  • Oral and written communication
  • Workflow Coordination
  • Documentation and control
  • Human Resources

Languages

English, Hindi & Punjabi

Extracurricular Activities

Certificate of N.C.C Kashipur (Uttarakhand) Certificate of N.S.S Kashipur (Uttarakhand) Certificate of N.S.S Camps in Rudrapur (Uttarakhand) Certificates of different paintings.

Personal Information

  • Date of Birth: 08/23/82
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Front Office-Manager

Signature-Hospital
08.2019 - Current

Sr. Executive (Supervisor)

Medanta-The Medicity
05.2011 - 07.2019

Executive

Paras Hospitals
06.2008 - 05.2011

Telephone Operator

Huda Gymkhana Club
06.2007 - 06.2008

Master of Arts (MA) - English

Sikkim University

Bachelor of Arts (BA) - English

Kumaun University
Deepti Chawla