DEEPTI GUJRAL
New Delhi
Summary
General Manager with 10+ years of experience leading business development, client engagement, and administration teams across real estate and financial services. Strong track record of building high-performing teams, improving service quality and operational discipline, and driving repeat business through relationship-led selling. Known for hands-on leadership, clear communication, and a continuous-improvement mindset.
Overview
22
22
years of professional experience
Work History
Manager -Client Engagement
Leocym Clean Air Solutions Pvt Ltd
2022.08 - 2026.01
- Served as the primary point of contact for key clients, building and maintaining strong, long-term relationships while ensuring high levels of customer satisfaction.
- Collaborated closely with Sales, Operations, and Technical teams to understand client requirements and deliver customized odor-neutralizing solutions.
- Conducted product presentations and demonstrations, and supported clients with onboarding, training, and effective product application.
- Addressed client queries, collected feedback, and managed escalations to ensure timely resolution and continued trust.
- Identified opportunities within existing accounts to strengthen partnerships and support upselling or repeat business.
- Tracked client engagement and shared insights on customer feedback and market trends with the management team.
Manager - Client Engagement
Hexagon Wealth Advisors
2016.03 - 2020.04
- Owned end-to-end client engagement for wealth advisory customers; ensured timely resolutions and high satisfaction.
- Coached teams on consultative selling, service quality, and escalation handling for complex customer cases.
- Conducted productivity and performance reviews; reinforced accountability through clear targets and follow-ups.
- Built long-term client relationships that supported portfolio growth and repeat interactions.
- Managed a 50+ member team, promoting collaboration, ownership, and consistent service standards.
Administration Manager
Astir Services Pvt. Ltd.
2010.03 - 2013.07
- Managed day-to-day administration for, ensuring smooth office operations and service continuity.
- Oversaw travel logistics including flights, visas, hotels, and local transportation; ensured policy compliance.
- Managed vendors, utilities, office maintenance, and AMC renewals; tracked service levels and costs.
- Planned and executed internal events (conferences, offsites, foundation day programs) and managed vendor coordination.
- Prepared MIS reports and supervised petty cash controls and reconciliations.
Administration Officer
Astir Services Pvt. Ltd.
2007.03 - 2009.06
Customer Support Executive
Standard Chartered Bank
2006.01 - 2007.01
Customer Care Executive
Airtel
2005.01 - 2006.01
Customer Support Executive
IBM Daksh
2004.01 - 2005.01
Education
MBA - Human Resource
Sikkim Manipal University
2014
B.Com -
University of Delhi
2004
Higher Secondary - Commerce
Air Force Bal Bharti School
New Delhi2001
Skills
- Team leadership, coaching & mentoring
- Sales enablement & performance reviews
- Client relationship management (retention & referrals)
- Process improvement & SOP implementation
- Operations & administration management
- Vendor management & office facilities oversight
- Stakeholder communication & escalation handling
- MIS reporting and coordination across teams
ADDITIONAL INFORMATION
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Manager -Client Engagement
Leocym Clean Air Solutions Pvt Ltd
2022.08 - 2026.01
Manager - Client Engagement
Hexagon Wealth Advisors
2016.03 - 2020.04
Administration Manager
Astir Services Pvt. Ltd.
2010.03 - 2013.07
Administration Officer
Astir Services Pvt. Ltd.
2007.03 - 2009.06
Customer Support Executive
Standard Chartered Bank
2006.01 - 2007.01
Customer Care Executive
Airtel
2005.01 - 2006.01
Customer Support Executive
IBM Daksh
2004.01 - 2005.01
MBA - Human Resource
Sikkim Manipal University
B.Com -
University of Delhi
Higher Secondary - Commerce
Air Force Bal Bharti School