Summary
Overview
Work History
Education
Skills
Closingstatement
Timeline
Generic
Deepti (Jadhav) Shukla

Deepti (Jadhav) Shukla

Trainer (Voice & Accent/Healthcare Staffing & Ed-Tech Sales)
Thane

Summary

Dedicated and professional individual with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives in high-pressure environments and embraces new challenges to effectively enhance the organizational brand. Experienced Trainer(Voice & Accent - USA), who consistently delivers first-class results. Demonstrates a strong work ethic and unwavering commitment to quality, consistently meeting job demands and deadlines. A reliable candidate offering excellent communication skills and sound judgment. Successfully prepared call center staff to improve their performance, resulting in higher customer satisfaction. Improved trainees'' pronunciation and accent by implementing personalized coaching techniques. Qualified Voice And Accent Trainer seeking situation that allows me to use my knowledge to gain business for the company and to bring about positive change. Seeking an opportunity to maximize potential and contribute to the growth of the organization. Looking for a position in a company that will allow me to build a valuable skill set, continuously upgrade my skills, and take the company to the next level.

Overview

14
14
years of professional experience

Work History

Freelance Trainer - Voice & Accent U.S.A.

Freelancer
04.2024 - Current
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Increased employee competency with creation of targeted skill development paths.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Managed voice and accent training for new employees.
  • Recognized Training requirements and prepared resourceful training programs.
  • Managed refresher course trainings.

V&A/Process Trainer - Promoted as Team Lead U.S.A

Know Merit Pvt. Ltd. (Ed-Tech)
07.2023 - 04.2024
  • Documented participant attendance, engagement and progress
  • Developed long-term training strategies for new and existing employees across multiple departments
  • Created successful training courses based on evaluation of student needs
  • Provided additional materials to enhance training
  • Completed frequent assessments of training materials, structure and success rates in order to enhance programme
  • Kept training data and documentation secure for full compliance
  • Monitored industry changes and adapted training to reflect trends and updates
  • Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets
  • Monitored sales leads and conversions, motivating and incentivizing teams to continue increased business
  • Used outstanding interpersonal and relationship-building skills to develop and nurture productive, profitable client relations
  • Created and implemented monthly KPI targets, driving team motivation and morale to achieve them
  • Supported talent acquisition by sourcing optimum candidates aligned with team cultures and dynamics
  • Upheld and implemented company policies and procedures in all work activities to deliver consistent leadership
  • Led by example to achieve sales and service targets while coaching to get maximum effort from teams
  • Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales
  • Oversaw training and development programmes to guarantee team growth.

Sr. Recruiter & Trainer - US Healthcare Staffing

ETeam Infoservices Pvt. Ltd.
05.2023 - 08.2023
  • Sourced candidates through social media platforms, validating suitability for available positions
  • Advertised and managed position listings, organizing interviews with suitable candidates
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions
  • Negotiated contract details, maintaining confidentiality and impartiality throughout
  • Used candidate databases to match right person to client role requirements
  • Coordinated offer process, answering questions candidates had before accepting offers
  • Offered excellent customer care to clients to increase chances of future collaboration.
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
  • Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Facilitated team-building exercises to foster collaboration between department members.

Sr. Recruiter/Trainer - US Healthcare Staffing.

Lancesoft India Pvt. Ltd.
3 2023 - 5 2023
  • Sourced candidates through social media platforms, validating suitability for available positions
  • Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions
  • Advertised and managed position listings, organizing interviews with suitable candidates
  • Balanced client and candidate needs to achieve outstanding satisfaction ratings
  • Negotiated contract details, maintaining confidentiality and impartiality throughout
  • Headhunted candidates by identifying and approaching targeted individuals to client specifications
  • Reduced average recruiting time through efficient streamlining of processes and identifying opportunities for continuous growth
  • Coordinated offer process, answering questions candidates had before accepting offers
  • Informed candidates about both positive or negative interview results
  • Used candidate databases to match right person to client role requirements
  • Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates
  • Briefed candidates about responsibilities, salary and benefits of jobs
  • Set up compensation and benefits structures according to market conditions and budget demands.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.

Sr. Healthcare Recruiter - US Healthcare Staffing

SkillGigs, Inc
01.2021 - 10.2022
  • Planned and executed recruitment events to bring in area candidates
  • Compiled, modeled and analyzed key metrics on recruiting strategies and candidates
  • Conducted pre-interviews for first stage of hiring process
  • Contacted all job applicants to advise concerning application status
  • Maintained accurate candidate tracking system
  • Assessed technical aptitude of each applicant against job requirements
  • Managed diverse portfolio of clients by maintaining search information and resources
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions
  • Maintained current calendar of job fairs and employment opportunities in each state
  • Gathered and input data from various recruiting efforts.
  • Analyzed key performance metrics related to recruitment efforts regularly; made data-driven recommendations accordingly in order to further optimize results.
  • Developed a robust referral network through proactive relationship-building with satisfied clients and placed candidates.
  • Developed comprehensive candidate profiles, resulting in better matches between healthcare professionals and organizations.
  • Utilized advanced search techniques on various platforms to identify potential candidates for hard-to-fill healthcare roles.

Sr. Sales Manager (US Ed-Tech)

White Hat Junior Education Technology Pvt. Ltd. (Remote)
11.2019 - 01.2021
  • Expanded new business by implementing effective networking and sales strategies
  • Shared comprehensive brand and product knowledge to maximize sales
  • Identified and solved problems impacting sales management and business direction
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases
  • Improved profitability and developed pipeline by utilizing multiple marketing channels and sales strategies
  • Developed compelling presentations to communicate product quality
  • Grew brand awareness by increasing market penetration
  • Secured new clients through targeted prospecting and networking
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
  • Contacted current and potential clients to promote, upsell and cross-sell products and services
  • Participated in continuous product development training to maximize sales potential
  • Closed large sales to exceed quota and align with company targets
  • Showcased product features and benefits to drive sales
  • Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.

Sales Associate Promoted as V&A/Process Trainer

Redamancy, LLP
08.2014 - 10.2019
  • Identified and resolved customer needs promptly and efficiently
  • Developed training programs for new hires, harnessing expertise to create relevant materials and guides
  • Made high volume of sales calls per day exceeding company outbound call targets
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
  • Handled and quickly resolved customer issues regarding product sales and customer service problems
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Recorded details from customer communications on CRM
  • Followed up customer calls with further information or instructions when necessary
  • Strived to meet and exceed call center targets while maintaining excellent customer care
  • Reviewed customer accounts and updated information about billing, shipping and warranties.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Improved trainees'' pronunciation and accent by implementing personalized coaching techniques.
  • Utilized various teaching methods such as role-play, simulations, and storytelling for enhanced comprehension of language concepts.
  • Boosted trainee confidence in public speaking through targeted feedback and constructive criticism.
  • Tracked progress of each participant through regular evaluations and modified instructional approaches accordingly for optimal results.
  • Collaborated with fellow trainers, sharing best practices and refining training approaches.
  • Established a supportive learning environment that encouraged open discussions and questions from participants.
  • Strengthened collaboration among team members by initiating regular meetings to discuss challenges faced during training sessions.
  • Introduced creative teaching tools like audio-visual aids to enrich learning experiences while retaining learner interest.
  • Enhanced training modules for heightened voice clarity and fluency in speech.

Collection Specialist AMEX (US Operations)

Tracmail Pvt. Ltd. (Onsite)
10.2010 - 05.2014
  • Formed and sustained strategic relationships with clients
  • Delivered high level of service to customers in effort to build upon future relationships
  • Conducted financial analysis to manage risks and benefits
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
  • Conducted financial analysis, researched business agreements and negotiated critical contracts
  • Proofread business agreements to identify loopholes and safeguard organization.

Education

Bachelor of Commerce - Commerce

Institute of Management & Engineering Technology
06.2007 -

Skills

    Ø Self-motivated

    Ø Active Listening

    Ø Problem-Solving

    Ø Rapport building

    Ø Negotiating

    Ø Organization and Time Management

    Ø Decision-Making

    Ø Voice and Accent Training Delivery

    Ø Excellent communication skills

    Ø Facilitation/training skills

    Ø Coaching and Feedback

    Ø Hands-on experience in Voice, Accent and Soft Skills training

    Ø Huge experience in Scheduling Training Batches

    Ø High level understanding of business processes

    Ø Proficient with MS Office and Open Office skills

    Ø Ability to plan, forecast and budget expenses

    Ø Strong ability to analyze complex issues

    HighLights :

    Improved trainees'' pronunciation and accent by implementing personalized coaching techniques

    Hands-on experience in Voice, Accent and Soft Skills training

    Huge experience in Scheduling Training Batches

    Creating Training Modules

    Product Sales and Technique Training

    Completed Diploma in Computer Language

    (MS OFFICE) and DTP

Closingstatement

Thank you for your time. I look forward to speaking with you about my experience and passion for all aspects of Training & Sales. You can reach me at +91 9820700694 or Email: deeptijadhav1322@gmail.com. I would love the chance to further discuss the position and what skills I'd bring to the job.

Timeline

Freelance Trainer - Voice & Accent U.S.A.

Freelancer
04.2024 - Current

V&A/Process Trainer - Promoted as Team Lead U.S.A

Know Merit Pvt. Ltd. (Ed-Tech)
07.2023 - 04.2024

Sr. Recruiter & Trainer - US Healthcare Staffing

ETeam Infoservices Pvt. Ltd.
05.2023 - 08.2023

Sr. Healthcare Recruiter - US Healthcare Staffing

SkillGigs, Inc
01.2021 - 10.2022

Sr. Sales Manager (US Ed-Tech)

White Hat Junior Education Technology Pvt. Ltd. (Remote)
11.2019 - 01.2021

Sales Associate Promoted as V&A/Process Trainer

Redamancy, LLP
08.2014 - 10.2019

Collection Specialist AMEX (US Operations)

Tracmail Pvt. Ltd. (Onsite)
10.2010 - 05.2014

Bachelor of Commerce - Commerce

Institute of Management & Engineering Technology
06.2007 -

Sr. Recruiter/Trainer - US Healthcare Staffing.

Lancesoft India Pvt. Ltd.
3 2023 - 5 2023

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Deepti (Jadhav) ShuklaTrainer (Voice & Accent/Healthcare Staffing & Ed-Tech Sales)