Deepti Kanade
Mumbai
Summary
Detail-oriented and proactive Project Manager/Resource Manager with over 13 years of experience in project coordination, resource management, risk management, and delivering successful project outcomes. Proven track record in managing project audits, resource allocation and implementing various aspects of project planning. Strong communication skills with extensive expertise in stakeholder management, on-boarding/off-boarding processes, and cross-functional collaboration. Adept at leveraging strategic planning tools to ensure project success, quality deliverables, and client satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Consultant
Capgemini Pvt Ltd
Mumbai
12.2019 - Current
- Staffing and Resource Management: Led the end-to-end process of resource allocation and management, ensuring optimal staffing across multiple projects. Managed availability tracking and resource utilization, ensuring the timely completion of tasks.
- Project Audits & Coordination: Conducted regular project audits to evaluate project performance, identify potential risks, and ensure alignment with client requirements and timelines. Actively coordinated all phases of the project lifecycle.
- Risk Management and Stakeholder Engagement: Proactively identified potential risks in project execution, and mitigated them through strategic planning. Managed client and internal stakeholder relationships, ensuring consistent communication and satisfaction.
- SOW & PO Creation: Responsible for the creation and management of Statements of Work (SOWs) and Purchase Orders (POs) to ensure that project scope, resources, and budgets are clearly defined and adhered to.
- Onboarding/Offboarding & Ticketing: Managed the onboarding process for new project resources, and handled offboarding for resources transitioning off projects. Ensured smooth handling of all ticketing systems and service requests.
- Travel Planning & Visa Requests: Coordinated travel logistics, including booking travel arrangements, submitting visa requests, and ensuring compliance with travel policies.
- Clarity Code & Timesheet Management: Created and maintained Clarity codes for projects, and ensured accurate timesheet submission and tracking for billing and resource utilization purposes.
- Cutover Activities & Deliverables: Managed cutover activities for project implementations, and ensured that all deliverables met the required quality standards. Led the process of quality gates and sign-offs from clients and internal stakeholders.
- Hypercare Phase: Managing the end-to-end Hypercare phase, participating in project planning, preparing KT (Knowledge Transfer) topics, scheduling handover sessions, overseeing sessions, and coordinating with the leadership team for sign-offs.
- Tool Proficiency: Utilized Jira, Microsoft Project, Confluence, ServiceNow (SNOW), and Excel for efficient project tracking, issue resolution, and reporting.
Consultant
Automatic Data Processing
Pune
02.2015 - 05.2019
- Project Planning and Implementation: Led the planning and execution of projects, ensuring alignment with timelines and objectives. Utilized technology and automation to forecast activities and improve project delivery efficiency.
- Error Report Interpretation: Analyzed error reports to identify key issues and outcomes, ensuring prompt resolution, and process improvements.
- Client Transition Management: Managed seamless client transitions to services, addressing delays, and coordinating with stakeholders to mitigate carrier and controllable delays.
- Business Analysis & KPI Management: Provided first-level analysis on carrier-specific errors and roadblocks, assisting in trend analysis, and supporting the management of key performance indicators (KPIs).
- Process Improvement: Focused on improving process accuracy and efficiency by identifying root causes, and exploring automation and standardization opportunities.
- Business Process Improvement (BPI): Applied lean and quality methodologies to encourage innovation and drive efficiencies within the team, ultimately enhancing client experiences.
- Process Mapping & Training: Assisted in building process maps, training plans, and trend analysis, leveraging internal and external factors to enhance operational effectiveness.
- Mentorship and Coaching: Mentored and coached new hires, ensuring they were equipped with the necessary skills and knowledge to succeed.
- Stakeholder Collaboration: Built strong, collaborative relationships with internal teams, business units, and external partners to support business objectives.
- Risk & Opportunity Management: Proactively identified and communicated potential risks and opportunities, ensuring timely resolutions and mitigation strategies.
- Best Practices Sharing: Promoted the sharing of best practices within the team, ensuring alignment with goals, and efficient task execution. Led the development of solutions, training plans, and presentations.
Senior Analyst
Concentrix PVT LTD
Pune
06.2011 - 02.2015
- Managed AAP Software: Oversaw the "Advance Auto Parts" software remotely, identifying and resolving bugs, while ensuring seamless performance of the application.
- Troubleshooting & Reporting: Conducted internet troubleshooting, generated daily reports (e.g., End of Day, Comm Check), and managed team support activities.
- Issue Resolution: I raised tickets for technical issues and resolved them using incident management tools, terminal server tools, and knowledge bases.
- Team Leadership: Provided guidance to colleagues, ensuring efficient problem-solving, and smooth team operations.
Education
Bachelor of Science - Computer Science
Saint Francis De Sales High School
Pune01-2010
Skills
- Project Management
- Operation Management
- Stakeholder management
- Risk Management
- Data Analysis
Custom
Tools
- Jira Tool
- Confluence
- Service Now
- Microsoft Power Point
- Microsoft Excel
- Citrix
Timeline
Senior Consultant
Capgemini Pvt Ltd
12.2019 - Current
Consultant
Automatic Data Processing
02.2015 - 05.2019
Senior Analyst
Concentrix PVT LTD
06.2011 - 02.2015
Bachelor of Science - Computer Science
Saint Francis De Sales High School
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