Deepti Karnatak
Noida
Summary
Professional Sales Executive with more than 3 years of experience attending to customer needs and converting prospects to increase sales. Expert in overcoming objections from prospective customers to maximize sales opportunities.Team-minded in collaborating with management to strategize and improve sales approaches.
Overview
4
4
years of professional experience
Work History
Associate- Customer Experience Management
HDFC Ergo General Insurance Company Limited
Noida
12.2022 - 09.2023
- Answered incoming calls, emails, and chats in a timely manner.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Generated new leads via cold calling techniques, referrals, networking events.
- Sourced new sales opportunities through inbound lead follow-up.
Relationship Manager
Niva Bupa Health Insurance company Limited
Noida
12.2019 - 09.2022
- Developed and implemented sales strategies to increase revenue.
- Maintained customer relationships by providing product information, quotes and technical support.
- Performed cold calling activities to generate qualified leads.
- Created detailed reports on weekly sales performance metrics including calls made, opportunities created, deals closed and total revenue generated.
- Processed transactions using a point-of-sale system.
Education
MBA - HRM
Vinayaka Mission University
Salem09-2013
Bachelor of Arts - Humanities
P.N.G.PG College( Kumaun University Nainital)
Ramnagar Nainital07-2011
Skills
- CRM Software
- Social Media Monitoring
- Trend Monitoring
- Client Advocacy
- Problem-solving aptitude
- Sales and Upselling
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Certification of Appreciation for achieving 119% GWP
Timeline
Associate- Customer Experience Management
HDFC Ergo General Insurance Company Limited
12.2022 - 09.2023
Relationship Manager
Niva Bupa Health Insurance company Limited
12.2019 - 09.2022
MBA - HRM
Vinayaka Mission University
Bachelor of Arts - Humanities
P.N.G.PG College( Kumaun University Nainital)
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