Experienced hospitality and customer service professional with nearly two decades in the food and beverage, aviation, and hospitality industries. Adept at managing diverse teams and creating memorable guest experiences. Passionate about food service, team leadership, and enhancing customer satisfaction.
Successfully led Sitara Himalaya , a prestigious Relais & Chateaux property ,known for its commitment to luxury, sustainability, and cultural immersion.
• Oversee day-to-day operations of Sitara Himalaya, ensuring high standards in housekeeping, food, and beverage services.
• Manage a team dedicated to providing a welcoming, home-like atmosphere for guests.
• Contribute to Sitara Himalaya’s community support efforts, fostering connections with local institutions and NGOs.
•Established and managed a cloud kitchen specializing in healthy, fresh salads.
•Oversaw all aspects of the business including menu development, ingredient sourcing, marketing, and customer service.
• Began as Cabin Crew, progressing to Senior Flight Stewardess, demonstrating strong commitment and reliability.
• Provided exceptional in-flight service to international passengers, enhancing customer satisfaction and safety.
• Delivered customer support solutions for British Telecom, ensuring timely resolution of queries and technical issues.
• Supervised F&B operations, including quality control and staff training, to ensure exceptional service standards.
• Supported F&B team in service operations, contributing to guest satisfaction and efficient service.
Hospitality Management
Food and Beverage Service
Customer Relationship Management
Team Leadership
Community Engagement and Support
Communication and Empathy