Deepti Pasricha
New Delhi
Summary
To secure a challenging and rewarding role in a professional setting that offers opportunities for growth and advancement, where I can leverage my skills and expertise to drive organizational development and success.
Proven track record of being an organized and motivated individual with excellent time management and organizational skills, seeking entry-level opportunities to further develop skills and contribute to company growth.
Overview
3
3
years of professional experience
Work History
Move Coordinator
Star Worldwide Group Pvt Ltd
Faridabad
05.2023 - Current
- Consulted customs brokers to arrange passage of goods through customs.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Tracked and traced shipments in order to maintain current status information.
- Produced, organized and submitted export and import paperwork to meet all applicable resolutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
Customer Care Executive
Airtel
Noida
01.2023 - 04.2023
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Phone Banking Officer
HDFC
New Delhi
10.2021 - 12.2022
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Evaluated member's creditworthiness for new services.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
Education
CPT - Accounting And Finance
Institute of Chartered Accountant of India
New Delhi07-2018
MBA - Human Resources Management
Symbiosis ( Centre For Online Learning )
DelhiSkills
- Punctual
- Quick learner
- Good in verbal and written communication
- Analytical Thinker
- Complex Problem Solving
- Decision-Making
Summary of higher education
- B.COM degree (First Division) from LAKSHMI BAI COLLEGE, DELHI UNIVERSITY in year 2017.
- M.COM degree from IGNOU in year 2020.
Summary of secondary and higher secondary education
- 10th, CBSE, 9.2 /10, 2012
- 12th, CBSE, 85.5 %, 2014
Personal Information
- Place of Birth: Delhi
- Father's Name: Brij Mohan Pasricha
- Mother's Name: Sonia Pasricha
- Date of Birth: 04/17/96
- Gender: Female
- Hobbies : Gardening , playing outdoor games
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Move Coordinator
Star Worldwide Group Pvt Ltd
05.2023 - Current
Customer Care Executive
Airtel
01.2023 - 04.2023
Phone Banking Officer
HDFC
10.2021 - 12.2022
CPT - Accounting And Finance
Institute of Chartered Accountant of India
MBA - Human Resources Management
Symbiosis ( Centre For Online Learning )
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