Hi, I’m
DEEPTI PILLAY
Revenue Management Specialist
Kalyan (West)
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
22
years of professional experience
Work History
R.K. Global
Manager-Revenue Management
03.2024 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
FLY GO FIRST AIRLINES
Group Analyst
11.2022 - 11.2023
Job overview
- To revert to the group request queries raised from the market as per the TAT
- Negotiation of the group request queries received through the group tool from the trade
- Strive to ensure that the group budget are met at sector level
- Periodic review of the group discounting grids in consultation with the Flight Analyst
- Periodic review of the groups T&C
- And maintaining Group Desk dash board
- Liaising with Sales team for better materialization of group queries
- Group Quotes for Domestic and International Market Adhoc and Series request.
Jet Airways India Ltd.
Scheduling & Codeshare Executive
06.2010 - 06.2019
Job overview
- Review of Codeshare Agreements for purpose of Revenue Optimization
- Codeshare Testing with various partners which includes PNR Level, Schedule Change, AVS and PFS
- Codeshare Implementation by updating Codeshare Tables, Flights setups, Class Mapping, SSIM exchanges
- Adding, Deletion or amendment of Codeshare and Schedule Change System Tables and Databases
- Dynamic Schedule Tables to build or amend Flight Availability in SABRE and other GDS
- Maintaining of staff EPRs includes adding, deleting or modifying functional keywords
- Actioning of Schedule Changes for Codeshare flights after SSIM is received
- Actioning of Schedule Changes for Domestic, International and Charter flights includes Timing Changes, Equipment Changes, Combination of Flights, Renumbering of Flights, Rerouting, Cabin Conversions and also seasonal changes for summer and winter
- Have worked close co-ordinately with Planning/Network Planning for actioning schedule changes, hence have basic knowledge about their functionalities
- Filing Minimum Connecting Times with OAG in order to optimise revenue through Flight Availability Displays
- In depth Investigation of Passenger complaints due to Denied Boarding and VCR statuses
- Responsible for syncing of seat and flight availabilities with all codeshare partners
- Sync of PNR's due to name mismatch, GDS divide issues
- Monitoring Schedule Change queues includes Reject queues
- Creation, Deletion or modification of Seat Maps according to LOPA
- Audit checks and rectification on Flight Availability Displays between GDS and Sabre, EPRs, Discrepancy in Inventory Displays, KK discrepancies, Flight Mappings and timings, AVS between codeshare and interline Partners, Schedules and Distribution
- Creation, maintaining and modifying VIT stars
- Checking of Availability and Flight discrepancies on all major GDS and web portals
- Coordination with Interline partners for various markets to enhance Flight availability displays between each other in Sabre systems
- Class Mapping Changes for various Codeshare Partners.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Jet Airways India Ltd.
R M Support Executive
06.2007 - 06.2010
Job overview
- Confirmation of segments after flight analysis
- Pre-flight checks at 24hrs, 72hrs, 7 days and 30 days for un-ticketed bookings
- Processing Duplicate segments by cancelling segments after Time Limit
- Amendment of Flight Authorization in order to optimize revenue and increase profits
- Liaising with Team Members for better coordination and optimization of given resources
- Supervisory functions includes allocation of work to Team members, manage IN/OUT times, training and guidance to increase efficiency
- Maintaining a healthy atmosphere between staff in order to increase efficiency
- Execute the gauge or Equipment change as a result of Market Analyst recommendation
- Queue Servicing for Confirmation, Message, SSR and OSI
- PFX -Scanning and Processing of VIPS
- Monitor and weed out speculative bookings, fictitious bookings, unauthorised blocks, Dupe bookings and segments
- Carry out Adhoc Schedule Changes and execute Re-accommodation process in case of change of aircraft, delays and combinations of flights or routine flight disruptions.
Trans Continental E-Services Pvt. Ltd.
Customer Service Assistant (International ops)
04.2006 - 06.2007
Job overview
- Same as mentioned below for Jet Airways Reservation.
Jet Airways India Ltd.
Customer Service Assistant Reservations (Domestic and International)
04.2004 - 03.2006
Job overview
- Telephonic bookings of Passengers for requested flights
- Processing Duplicate bookings created by informing passengers/travel agents
- Processing Waitlist bookings by informing passengers that bookings are now confirmed
- Processing Flight Disruptions by informing passengers regarding the delays
- Tele-check-in of passengers
- Issuing of Air Revenue tickets, FOC STA and TARS at BOMBAY airport Reservations Counter
- Issuing of Air Revenue tickets, FOC STA and TARS at City Office in Mumbai.
Trust Travel & ours
Accounts Cum office Assistant
06.2002 - 03.2004
Job overview
- Checking coupons (Domestic), preparing the PSR, (Sale and Refund) Making Payments to Airlines fortnightly
- Preparing Credit/Debit Notes
- Maintaining Ticket Stock (Manual / Automated)
- Handling Petty cash, general Accounting (Receipt/Payment)
Education
B'Com
University Overview
Grade: First Class
H.S.C.
University Overview
Grade: Second Class
S.S.C.
University Overview
Grade: Second Class
Skills
Self-Motivated and Result oriented
Excellent Communication Skills
Excellent learning and grasping ability
Excellent Team Person
Analytical Skills
Inventory Control
Revenue Generation
Multitasking
Problem-Solving
Self Motivation
Time Management
Teamwork and Collaboration
Accomplishments
- Successfully completed Training with Jet Airways (I) Ltd.
- SABRE Reservations/ Tele Check-in
- Customer Service Excellence
- International Fares and Ticketing Basic
- Revenue Management Fundamentals
- Make My Trip training for Holiday Expert - Sales
- Basic Digital Marketing Courses
Additional Qualification
- Computer proficiency in MS-Office and Internet
- Well versed with Excel Software
- Well versed with C.R.S. (SABRE) Native/Quick
- Sita Airfare/Amadeus/Travel port/Navitiare
- Basic Digital Marketing Course (Innomind Technology)
Languages
English
Hindi
Marathi
Tamil
Software
Sabre, Amadeus, Travelport,Navitiare
Interests
Reading, Traveling to New Destinations & Interacting with people, Swimming, Dancing and Singing.
Timeline
Manager-Revenue Management
R.K. Global
03.2024 - Current
Group Analyst
FLY GO FIRST AIRLINES
11.2022 - 11.2023
Scheduling & Codeshare Executive
Jet Airways India Ltd.
06.2010 - 06.2019
R M Support Executive
Jet Airways India Ltd.
06.2007 - 06.2010
Customer Service Assistant (International ops)
Trans Continental E-Services Pvt. Ltd.
04.2006 - 06.2007
Customer Service Assistant Reservations (Domestic and International)
Jet Airways India Ltd.
04.2004 - 03.2006
Accounts Cum office Assistant
Trust Travel & ours
06.2002 - 03.2004
B'Com
H.S.C.
S.S.C.