DEEPTI PURI
ACADEMIC TEACHING PROFESSIONAL
Una
Summary
To develop and promote creativity and high-order thinking skills in students, aiming to enhance their academic performance and instill a lifelong love for learning in the field of computer science and mathematics.
Overview
18
18
years of professional experience
Work History
Computer & Mathematics Teacher
Sh. MM Lal Sr. Sec. Public School
04.2021 - Current
- Teaching Computer Science and Mathematics to secondary and senior secondary classes.
- Conducting practical computer lab sessions with emphasis on programming and basic IT skills.
- Preparing lesson plans, assessments, and delivering interactive digital learning content.
PGT Computer Science (Part-time)
Navodaya Vidyalay
11.2020 - 03.2021
- Taught senior secondary students fundamentals of computer science, programming concepts such as python and application software.
- Supported students in their academic and practical projects.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Customer Backend Support Executive
E2E SERWIZ SOLUTIONS PRIVATE LIMITED
01.2008 - 01.2009
- Handled customer queries and complaints through email, chat, and ticketing systems with a focus on timely resolution.
- Logged and tracked support tickets using CRM tools while ensuring proper categorization and prioritization.
- Maintained and updated customer records, service logs, and transaction histories accurately in internal systems.
- Coordinated with cross-functional teams (technical, finance, logistics) to resolve complex customer issues.
PROCESS ASSOCIATE
MNA BPO SERVICES
10.2007 - 03.2008
- Executed daily operational tasks as per standard operating procedures (SOPs) within specified timelines.
- Performed data entry, validation, and processing tasks with high accuracy and attention to detail.
- Handled backend operations such as documentation, transaction processing, and record management.
- Collaborated with internal departments to resolve process-related issues efficiently.
- Maintained and updated reports, databases, and client records as required.
Education
Master of Science - Information Technology, Computer Science & IT
Sikkim Manipal University of Health, Medical And Technological Sciences
Sikkim01.2008
Bachelor of Science - Non-Medical, Physics, Chemistry, Mathematics
Himachal Pradesh University
Shimla01.2005
12th - Senior Secondary, Physics, Chemistry, Mathematics, Computer Science, English
Himachal Pradesh Board of School Education
Dharamshala01.2002
10th - Secondary, General Subjects
Himachal Pradesh Board of School Education
Dharamshala01.2000
Skills
Timeline
Computer & Mathematics Teacher
Sh. MM Lal Sr. Sec. Public School
04.2021 - Current
PGT Computer Science (Part-time)
Navodaya Vidyalay
11.2020 - 03.2021
Customer Backend Support Executive
E2E SERWIZ SOLUTIONS PRIVATE LIMITED
01.2008 - 01.2009
PROCESS ASSOCIATE
MNA BPO SERVICES
10.2007 - 03.2008
Master of Science - Information Technology, Computer Science & IT
Sikkim Manipal University of Health, Medical And Technological Sciences
Bachelor of Science - Non-Medical, Physics, Chemistry, Mathematics
Himachal Pradesh University
12th - Senior Secondary, Physics, Chemistry, Mathematics, Computer Science, English
Himachal Pradesh Board of School Education
10th - Secondary, General Subjects
Himachal Pradesh Board of School Education