To develop and promote creativity and high-order thinking skills in students, aiming to enhance their academic performance and instill a lifelong love for learning in the field of computer science and mathematics.
Overview
18
18
years of professional experience
Work History
Computer & Mathematics Teacher
Sh. MM Lal Sr. Sec. Public School
04.2021 - Current
Teaching Computer Science and Mathematics to secondary and senior secondary classes.
Conducting practical computer lab sessions with emphasis on programming and basic IT skills.
Preparing lesson plans, assessments, and delivering interactive digital learning content.
PGT Computer Science (Part-time)
Navodaya Vidyalay
11.2020 - 03.2021
Taught senior secondary students fundamentals of computer science, programming concepts such as python and application software.
Supported students in their academic and practical projects.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Customer Backend Support Executive
E2E SERWIZ SOLUTIONS PRIVATE LIMITED
01.2008 - 01.2009
Handled customer queries and complaints through email, chat, and ticketing systems with a focus on timely resolution.
Logged and tracked support tickets using CRM tools while ensuring proper categorization and prioritization.
Maintained and updated customer records, service logs, and transaction histories accurately in internal systems.
Coordinated with cross-functional teams (technical, finance, logistics) to resolve complex customer issues.
PROCESS ASSOCIATE
MNA BPO SERVICES
10.2007 - 03.2008
Executed daily operational tasks as per standard operating procedures (SOPs) within specified timelines.
Performed data entry, validation, and processing tasks with high accuracy and attention to detail.
Handled backend operations such as documentation, transaction processing, and record management.
Collaborated with internal departments to resolve process-related issues efficiently.
Maintained and updated reports, databases, and client records as required.
Education
Master of Science - Information Technology, Computer Science & IT
Sikkim Manipal University of Health, Medical And Technological Sciences
Sikkim
01.2008
Bachelor of Science - Non-Medical, Physics, Chemistry, Mathematics
Himachal Pradesh University
Shimla
01.2005
12th - Senior Secondary, Physics, Chemistry, Mathematics, Computer Science, English
Himachal Pradesh Board of School Education
Dharamshala
01.2002
10th - Secondary, General Subjects
Himachal Pradesh Board of School Education
Dharamshala
01.2000
Skills
Timeline
Computer & Mathematics Teacher
Sh. MM Lal Sr. Sec. Public School
04.2021 - Current
PGT Computer Science (Part-time)
Navodaya Vidyalay
11.2020 - 03.2021
Customer Backend Support Executive
E2E SERWIZ SOLUTIONS PRIVATE LIMITED
01.2008 - 01.2009
PROCESS ASSOCIATE
MNA BPO SERVICES
10.2007 - 03.2008
Master of Science - Information Technology, Computer Science & IT
Sikkim Manipal University of Health, Medical And Technological Sciences
Bachelor of Science - Non-Medical, Physics, Chemistry, Mathematics
Himachal Pradesh University
12th - Senior Secondary, Physics, Chemistry, Mathematics, Computer Science, English
Principal @ at Happy Valley Sr. Sec. School, Oxford Sr. Sec. School, Tagore Public School, Holy Hearts Eng. SchoolPrincipal @ at Happy Valley Sr. Sec. School, Oxford Sr. Sec. School, Tagore Public School, Holy Hearts Eng. School