Dr. Deepti Gupta

• Executed comprehensive annual and long-range marketing strategies to enhance brand recognition across diverse real estate portfolios.
• Managed multi-million-dollar marketing budgets by defining KPIs, tracking ROI, and implementing course corrections for efficiency.
• Analyzed market trends and consumer behavior to develop unique go-to-market strategies alongside executive and sales teams.
• Reported to C-suite on marketing performance, delivering actionable insights and strategic recommendations for growth.
• Directed content strategy and creation to position the brokerage as a market thought leader through high-quality assets.
• Established brand guidelines to ensure consistency in messaging across all communications and marketing collateral.
• Collaborated with Sales team to create marketing collateral, supporting the sales cycle from lead nurturing to closing.

• Designed and managed 100% virtual, blended-learning programs for geographically diverse teams across multiple time zones, ensuring accessibility and equitable training opportunities for over 10,000 remote and hybrid employees.
• Pioneered the use of synchronous and asynchronous digital tools (e.g., Amazon Chime, specialized LMS modules, recorded content) to deliver critical leadership and operational training, resulting in a increase training compliance compared to previous in-person methods.
• Developed high-engagement virtual workshops utilizing interactive platforms to foster team cohesion and practical skill application (e.g., scenario-based learning), overcoming challenges inherent in remote-only instruction.
• Leveraged clinical psychology expertise to design training on remote team burnout, virtual communication etiquette, and work-life balance, driving a improvement in remote employee satisfaction scores post-implementation.

Digital Platform Management & Data Analytics

• Acted as the primary administrator and strategic owner for the regional Learning Management System (LMS), ensuring seamless delivery of content, accurate compliance tracking, and robust data integrity for audit purposes.
• Utilized advanced remote monitoring tools and data analytics to track virtual learner progress, identifying adoption gaps and swiftly deploying remediation or targeted content, resulting in 50% faster course completion times.
• Managed remote resource allocation and technology budgets for virtual training platforms, ensuring all dispersed learners had the necessary access and technical support with minimal downtime.

Remote Team Leadership & Coaching

• Led a fully remote team of 50 Virtual Training Specialists, coaching them on best practices for engaging remote audiences, managing digital classrooms, and providing effective feedback via online channels.
• Established clear communication protocols and performance standards for the remote training team, fostering a high-accountability environment that successfully supported critical business events, including [Peak Season/Prime Day] ramp-up.
• Collaborated cross-functionally with remote HR/PXT and Operations leaders to forecast learning needs and implement scalable, standardized training solutions across various geographically separated units.

• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.Designed and managed 100% virtual, blended-learning programs for geographically diverse teams across multiple time zones, ensuring accessibility and equitable training opportunities for over 10,000 remote and hybrid employees.
• Pioneered the use of synchronous and asynchronous digital tools (e.g., Amazon Chime, specialized LMS modules, recorded content) to deliver critical leadership and operational training, resulting in a increase training compliance compared to previous in-person methods.
• Developed high-engagement virtual workshops utilizing interactive platforms to foster team cohesion and practical skill application (e.g., scenario-based learning), overcoming challenges inherent in remote-only instruction.
• Leveraged clinical psychology expertise to design training on remote team burnout, virtual communication etiquette, and work-life balance, driving a improvement in remote employee satisfaction scores post-implementation.

Digital Platform Management & Data Analytics

• Acted as the primary administrator and strategic owner for the regional Learning Management System (LMS), ensuring seamless delivery of content, accurate compliance tracking, and robust data integrity for audit purposes.
• Utilized advanced remote monitoring tools and data analytics to track virtual learner progress, identifying adoption gaps and swiftly deploying remediation or targeted content, resulting in 50% faster course completion times.
• Managed remote resource allocation and technology budgets for virtual training platforms, ensuring all dispersed learners had the necessary access and technical support with minimal downtime.

Remote Team Leadership & Coaching

• Led a fully remote team of 50 Virtual Training Specialists, coaching them on best practices for engaging remote audiences, managing digital classrooms, and providing effective feedback via online channels.
• Established clear communication protocols and performance standards for the remote training team, fostering a high-accountability environment that successfully supported critical business events, including [Peak Season/Prime Day] ramp-up.
• Collaborated cross-functionally with remote HR/PXT and Operations leaders to forecast learning needs and implement scalable, standardized training solutions across various geographically separated units.

• Led strategic planning initiatives for long-term organizational success, aligning goals with overall mission objectives.
• Enhanced customer satisfaction with the implementation of targeted service improvements and staff training initiatives.
• Improved financial performance through careful budget management, expense tracking, and revenue optimization techniques.
• Managed cross-functional teams to ensure smooth operations and timely completion of projects.Directed end-to-end operational strategy for multi-site training center serving over 500 participants annually.
• Ensured complete compliance with federal, state, and local regulations, mitigating audit risks and securing funding.
• Spearheaded integration of new student information system, reducing administrative processing time by 40%.
• Developed and enforced Standard Operating Procedures for facility management, enhancing efficiency and reducing overhead by 25%.
• Managed annual operational budget, optimizing resource allocation to maximize output within funding constraints.
• Collaborated with government liaisons to forecast budgetary needs and secure renewal of key grants.
• Negotiated vendor contracts for educational materials and services, achieving 10% cost savings while maintaining quality.
• Fostered stakeholder relationships with oversight committees and community partners to align training outcomes with economic needs.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.