Deepti Raghavan
Bangalore
Summary
Results-driven manager with proven expertise in team management, process improvement, and customer engagement. Adept at aligning project goals and enhancing team collaboration to maximize efficiency and drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Protiviti India Member Firm
Bangalore
04.2024 - Current
- Delegated work to team members, setting priorities and goals.
- Monitored team performance and addressed issues.
- Conducted regular meetings with team to discuss progress and identify areas of improvement.
- Facilitated open communication channels to enhance team collaboration and ensure alignment with organizational goals.
- Coordinated team meetings to align project goals and timelines.
- Prepared reports on project status for internal stakeholders.
- Implemented process improvements to enhance team efficiency.
- Assisted in client engagement to understand their needs and expectations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Manager
Ernst & Young
Bangalore
12.2022 - 11.2023
- Prepared reports on project status for internal stakeholders.
- Implemented process improvements to enhance team efficiency.
- Collaborated with cross-functional teams to drive project initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
MBA -
ICFAI Business School
BangaloreSkills
- Team management
- Process improvement
- Project coordination
- Customer engagement
- Data reporting
- Cross-functional collaboration
Certification
PMP
Timeline
Manager
Protiviti India Member Firm
04.2024 - Current
Manager
Ernst & Young
12.2022 - 11.2023
MBA -
ICFAI Business School