Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deepti Singh Baghel

Bengalore

Summary

Over 8 years of IT experience with a specialization in ServiceNow, including expertise in ITSM, HRSD, Custom Apps, Flow, and ATF. Proven ability to define system issues, design and test effective solutions, and gather user requirements. Experienced in mentoring junior developers and adhering to Agile methodologies. Skilled in producing technical documentation and ensuring compliance with industry standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

KPMG
Bengalore
11.2020 - Current
  • Executed large-scale ITSM process implementation for major healthcare client, enhancing incident and change management efficiency.
  • Led team of 7+ developers in onboarding and offboarding lifecycle projects for healthcare services.
  • Mentored 5+ direct reports, delivering feedback and training to elevate performance.
  • Collaborated on recruitment initiatives, providing training on ServiceNow fundamentals for new hires.
  • Assigned tasks and monitored project personnel performance to ensure timely delivery.

Consultant

Deloitte
Bengalore
03.2019 - 11.2020
  • Executed implementation of Service Catalog, Knowledge, ITSM, and Custom Applications.
  • Configured ECS portal and developed Notification, Business Rule, Script Include, and Integration features.
  • Designed Reports dashboards and optimized UI Actions for enhanced user experience.

Systems Engineer

Tata consultancy services
Bengalore
10.2016 - 03.2020
  • Executed IT Service Management (ITSM) implementations to automate and optimize core IT processes.
  • Designed and developed Service Catalog to enhance end-user experience and streamline service requests.
  • Customized workflows, UI policies, client scripts, and business rules for diverse client environments.
  • Participated in production code migration to ensure seamless deployment of updates.
  • Provided technical support by troubleshooting hardware and software issues remotely.

Education

Master of Engineering - Communications

SSCET
Bhilai
09-2016

Bachelor of Engineering - ETC

SSCET
Bhilai
06-2014

Skills

  • Servicenow
  • JavaScript
  • AngularJS/ Portal

Accomplishments

  • Above & Beyound

Certification

•ServiceNow Certified Implementation Specialist- ITSM.

• ServiceNow Certified Application Developer.

• ServiceNow Certified System Administrator.

Timeline

Assistant Manager

KPMG
11.2020 - Current

Consultant

Deloitte
03.2019 - 11.2020

Systems Engineer

Tata consultancy services
10.2016 - 03.2020

Master of Engineering - Communications

SSCET

Bachelor of Engineering - ETC

SSCET

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Deepti Singh Baghel