Summary
Overview
Work History
Education
Skills
Cloud & DevOps Hands-on Experience (2024 – 2025)
Certification
References
Personal Information
Languages
Disclaimer
Websites
Timeline
Generic
Deepu Gopalakrishnan

Deepu Gopalakrishnan

Piravom

Summary

Results-driven IT Support Specialist with over 13 years of experience in desktop IT support, Help-Desk, system administration, and hardware/network troubleshooting across top firms such as HCL, Wipro, EY GDS & INTREX. An excellent communicator, can relate well with people at all levels and has the flexibility of working as part of a team or independently with a focus on delivering quality IT support on a continuous basis. Exhibits excellent organizational and problem solving skills. AWS Certified Solutions Architect - Associate (SAA-C03) with foundational skills in Linux, Docker, and Kubernetes, seeking opportunities in Cloud Support, IT Infrastructure and Entry-Level DevOps roles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Technician

International Inspection Centre CO.W.L.L
11.2018 - 11.2025
  • Provided L1/L2 support for server, desktop, and network issues
  • Installed, configured, and maintained Windows Server 2019 and 2022 environments
  • Administered Active Directory, DNS, and DHCP services
  • Implemented Group Policies for security and system configurations
  • Managed Microsoft 365 user accounts and licenses
  • Supported Exchange Online mailboxes and Outlook issues.
  • Ensured system backups, antivirus updates, and software patching for smooth business operations.
  • Troubleshot login, domain, and network connectivity problems
  • Administered Linux servers (Ubuntu, CentOS, Amazon Linux)
  • Azure AD (User sync, password reset – basic)
  • Coordinated with teams for issue resolution and escalation
  • Documented incidents and changes following ITIL processes

System Expert

Value Point Service Pvt Ltd
Trivandrum
06.2017 - 10.2018
  • Provided L2 support for 2500+ endpoints, managing incidents, user administration, and backup systems.
  • Managed Work with Windows Server 2012 R2, Active Directory, domain services, DHCP and Windows Backup.
  • Manged Service Desk tickets, following escalation procedures and resolving incidents with in SLA.
  • Supported PC lifecycle management, asset management and end-user device troubleshooting.
  • Delivered voice and video conferencing support.
  • Client: EY GDS India Ltd

Desktop Support Engineer (L2)

Wipro InfoTech
09.2014 - 06.2017
  • Provided End-to-End IT support covering network, hardware and software issues; resolved customer ticket in Unicenter service Desk (USD) within SLA.
  • Installed, configured, and troubleshot desktops, laptop, printers, scanners and networking devices both onsite and remotely.
  • Managed hardware/software faults, coordinated with server/network teams, and escalated major incidents.
  • Supported Windows 10 migration, Lotus Notes, Outlook, and maintained system security compliance.
  • Managed patching, antivirus updates and security audits on server and client PCs.
  • Contract via Renovision Automation (Client: HDFC Bank Ltd)

Customer Support Engineer (L1)

HCL Services Ltd
09.2012 - 08.2014
  • Supported OS installations, server administration, and IT hardware for banks and corporate offices.
  • Maintained Windows servers, performed installations of VMware and Linux systems.
  • Installing Virtual Platforms on the top of Windows Platform, VMware. Supporting users for hardware and software issues.
  • Performed RAID configuration using hardware RAID controllers and system BIOS
  • Clients: SIB, V-Guard, SBI, Canara Bank

Education

Diploma - Computer Hardware Maintenance

Government Polytechnic College
Kaduthuruthy
01.2012

Plus Two - Computer Science

Govt. HSS Pambakuda
Pampakuda
01.2009

SSLC -

St. Paul's H.S Veliyanadu
Veliyanadu
01.2007

Skills

  • Cloud AWS-SAA
  • AWS: EC2, S3, VPC, IAM, CloudWatch (Associate level)
  • File system management
  • Technical support
  • Linux administration
  • Windows Server 2019
  • Windows Server 2022
  • Windows Server management
  • Active Directory, DHCP, DNS
  • Windows Backup
  • Microsoft 365 expertise
  • Remote desktop tools
  • Antivirus tools
  • Ticketing systems-Unicenter Service Desk, ServiceNow
  • Patch management
  • Asset management
  • Video conferencing setup
  • Basic container concepts
  • Images
  • Containers-Docker and Kubernetes
  • Pods, Services, Deployments, Kubectl

Cloud & DevOps Hands-on Experience (2024 – 2025)

  • Deployed applications on AWS EC2 using secure VPC design
  • AWS EC2, S3, VPC, IAM, Cloudformation
  • Created Docker images and managed containers
  • Used Docker Compose for multi-container applications
  • Deployed applications on Kubernetes using Pods and Deployments
  • Managed basic scaling and service exposure

Certification

  • AWS Certified Solutions Architect - Associate (SAA-C03), f6d0515590c94a33a5e282589ee51fbc
  • CCNA (Networking Essentials)
  • Microsoft Certified: Windows Server 2008 AD & Network Infrastructure

References

  • Pradeep E Paulose, Manager, International Inspection Centre CO.W.L.L, pradeep@intrexkw.com, +96599148771
  • Vimalkumar Vijayakumar, TES, Supervisor Associate, EY-GDS India LTD, +91-9349918377

Personal Information

  • Date of Birth: 11/29/90
  • Gender: Male

Languages

English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Malayalam
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1

Disclaimer

I hereby declare that the above furnished information is true and to the best of my knowledge.                                                                        

Name : Deepu Gopalakrishnan

Place: Piravom

Timeline

IT Technician

International Inspection Centre CO.W.L.L
11.2018 - 11.2025

System Expert

Value Point Service Pvt Ltd
06.2017 - 10.2018

Desktop Support Engineer (L2)

Wipro InfoTech
09.2014 - 06.2017

Customer Support Engineer (L1)

HCL Services Ltd
09.2012 - 08.2014

Diploma - Computer Hardware Maintenance

Government Polytechnic College

Plus Two - Computer Science

Govt. HSS Pambakuda

SSLC -

St. Paul's H.S Veliyanadu
Deepu Gopalakrishnan