Deepu Iyer
Mumbai
Summary
Responsive Service Engineer offers in-depth experience in Pharmaceutical, Education, Catalyst & Mineral industry. Customer service-oriented and diligent with over 14 years of experience providing analytical instrument & general technical direction and assistance. Strong project management and field service management skills with excellent command of oral and written English.
Overview
14
14
years of professional experience
Work History
Service Engineer
Kunash Instruments Pvt Ltd
Thane
05.2010 - Current
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Developed technical solutions to resolve customer issues.
- Conducted system tests to ensure proper functioning of hardware components.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Created detailed documentation of service activities performed at customer sites.
- Coordinated with vendors regarding warranty repairs or replacement parts orders.
- Established positive relationships with customers through friendly interactions.
- Utilized remote access technology to diagnose complex technical problems remotely.
- Diagnosed system failures and determined most cost-efficient solutions.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Repaired defectives units using manuals and tools.
Education
Bachelor of Engineering - Instrumentation
Mumbai University
Karjat, Raigad06-2009
Higher Secondary School - Science Education (PCM)
RK Talreja College
Ulhasnagar, Thane03-2005
Secondary School (SSC) -
Sai English High School
Kalyan, Thane03-2003
Skills
- Preventive Maintenance
- Installation coordination
- Equipment Installation
- Equipment Assembly
- Technical and diagnostic support
- Report Preparation
- Technical Support
- Hardware testing
- Emergency Response
- Operational Support
- Service Sales
- Parts Replacement
- Software Installation
- Hardware Repair
- Safety Procedures
- System diagnostics
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Service Engineer
Kunash Instruments Pvt Ltd
05.2010 - Current
Bachelor of Engineering - Instrumentation
Mumbai University
Higher Secondary School - Science Education (PCM)
RK Talreja College
Secondary School (SSC) -
Sai English High School
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