Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Relationship
Accomplishments
Timeline
Generic
Deepu M. R

Deepu M. R

Trivandrum

Summary

Proven expert in presentation design and workflow management, with a notable tenure at RR Donnelley. Excelled in enhancing customer satisfaction through innovative quality assurance and effective multitasking. Demonstrated creativity and data analysis prowess, significantly improving project delivery processes. Achieved a remarkable blend of hard and soft skills, driving team performance and client service excellence.

Overview

12
12
years of professional experience

Work History

Quality Checker / Workflow Coordinator

Williams Lea
Cochin
11.2023 - 10.2024
  • Assigned jobs effectively to team members.
  • Created regular performance reports along with leading discussion sessions.

Quality Checker

Williams Lea
Cochin
06.2022 - 11.2023
  • Addressed queries and generated quality reports.
  • Developed training materials for new and current team members, focusing on PPT skills enhancement.
  • Managed and prioritized queued presentation requests efficiently.
  • Investigated customer complaints regarding job quality issues and took appropriate corrective actions.

Presentation Specialist

Williams Lea
Cochin
01.2021 - 06.2022
  • Designed captivating PowerPoint slides for executives, investors, and client services.
  • Created visuals such as charts, slideshows, and infographics to support presentations.
  • Ensured compliance with company policies regarding copyright laws.

Project Coordinator

RR Donnelley
Trivandrum
05.2018 - 01.2021
  • Monitored performance metrics such as timeline, quality control, and customer satisfaction levels.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.

Subject Matter Expert

RR Donnelley
Trivandrum
04.2014 - 05.2018
  • Identified risk areas within complex projects, then proposed mitigation strategies for successfully completing tasks.
  • Maintained high standards for presentation content accuracy and managed daily project production to ensure timely completion.
  • Handled communication on project-related challenges efficiently.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.

Document Specialist

RR Donnelley
Trivandrum
05.2012 - 05.2014
  • Generated PPT slides from initial concepts and rough client sketches within the allocated timeframe.
  • Utilized standard templates and style sheets to ensure consistency.
  • Interpreted and transformed complex concepts into clear visual representations.

Education

BACHELOR OF SCIENCE -

KERALA UNIVERSITY
01.2011

Skills

  • Data analysis
  • Creativity
  • Presentation design
  • Customer service
  • Workflow management
  • Quality assurance
  • Performance monitoring
  • Multitasking

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil

References

  • Rajasekar Dhandapani, Client Manager, 9841406030
  • Abdul Rasheed, Senior Operations Manager, 9840645312

Personal Information

Date of Birth: 05/20/91

Relationship

Married

Accomplishments

  • Performance Excellence Award received in Q1 2024
  • Multiple SPOTS awards received

Timeline

Quality Checker / Workflow Coordinator

Williams Lea
11.2023 - 10.2024

Quality Checker

Williams Lea
06.2022 - 11.2023

Presentation Specialist

Williams Lea
01.2021 - 06.2022

Project Coordinator

RR Donnelley
05.2018 - 01.2021

Subject Matter Expert

RR Donnelley
04.2014 - 05.2018

Document Specialist

RR Donnelley
05.2012 - 05.2014

BACHELOR OF SCIENCE -

KERALA UNIVERSITY

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Deepu M. R