DEEPU RAMESH

o In my current role , I serve Aftersales Branch Manager, overseeing workshop operations and focusing on productivity, efficiency, and quality. I am responsible for supervising staff, ensuring health and safety compliance, and optimizing service performance and profitability. Additionally, I manage warranty service approvals, monitor customer satisfaction, and drive workforce retention. My commitment to customer engagement and operational excellence helps the service department achieve its business goals.

• Head of parts and service in charge of directing day to day operations of four branches with a staff of approximately 120 employees.
• Dealt with ownership directly to increase sales in service as well as maintain a high gross profit margin. Continues customer service index (CSI) over 90%.
• Trained and specialized in managerial duties and led the department from red to the black within a year immediately with customers, acknowledging regular clientele, and pricing service repairs and new products.

• Ascertains vehicle problems by listening to customer's description of their issues and recording the problems in Job card
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Consulted with customers at the time of write-up to collect information so technicians can properly diagnose the problem, dispatched work to technicians based on ability
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• AWR, Dealers of Nissan, Infinity, Renault

• Was successfully in implementing Toyota Production line system (Express repairs) in our body shop, one of the smart repair concepts for the first time in middle east in co-ordination with Nissan Middle east FZE
• Promoting allied works, vas and labour conversions thereby enhancing the labor productivity
• Receiving and delivering the vehicles after completion of the works
• Selling service contracts for service retention
• Taking warranty approval in case of parts replacement during warranty /extended warranty period.
• Saud Bahwan Group – Dealers of Toyota, Lexus