DEEPU SASEENDRAN

• Handling & growing a portfolio of 75+ Enterprise accounts – responsible for customer acquisition & retention
• Noteworthy achievement: Renewed a top Tier-1 lapsed account in the second month
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Monitoring account usage, analyzing data and proactively ensuring maximum utilization
• Being the trusted advisors for clients, helping them analyze the current hiring trends, and improving Employer branding for talent attraction.

• Joined the founding team at the early stage to build the venture from scratch
• Defined roles and responsibilities to establish and enhance processes.
• Conducted extensive Market research to identify customer buying trends, evaluate demand & determine optimal pricing for Cloud-based Labs (SaaS)
• Formulated GTM strategy for the SaaS platform & launched Cloud-based labs for Upskilling
• Interacted with CxOs, Directors & Engineering heads of various companies for feedback
• Built a rich pipeline of Companies & Engineering colleges and ran pilot programs – ensured solution delivery

• Noteworthy achievement: Closed a top Tier 1 account during the short stint
• Developed thorough understanding of key clients' needs and positioned Shortlist's (SaaS) hiring solution & Recruitment services
• Worked with CxOs, HR Heads & Hiring managers to help plug hiring challenges
• Developed account strategies & sales plans while identifying & qualifying opportunities
• Oversaw the internal delivery team and tracked the progress for each account
• Contributed to developing new solutions for FY22 based on market requirements

Consistent performer and High Incentive earner:

• Fastest sales conversion for JobsForHer – within 2 weeks of joining
• Overachieved target in the very first Quarter (JAS 2019)
• Overachieved Jan 2020 & March 2020 monthly targets
• Won 25+ new Enterprise accounts

Spot Awards (CEO Recognition):

• For generating the highest revenue & largest sale for JFM 2020 & AMJ 2020
• For selling the first ever end-to-end Returnee program solution

Responsibilities:

• Managed 100+ Enterprise accounts (pan-India & global) by being the primary point of contact for all requirements
• Built Strategic sales plan for each Account to achieve Quarterly growth by creating additional revenue opportunities
• Networked & built relationships with the key stakeholders in the HR fraternity
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Collaborated with Marketing team to plan & execute strategies to convert new & lapsed accounts
• Worked closely with Customer Success team to track progress and ensure smooth service delivery.
• Revamped the Sales pitch decks and other collaterals – leading to faster conversions

• Ensured account coverage and sales for 100+ Enterprise accounts
• Established relationships with key decision-makers within accounts to promote growth and retention.
• Reached out to potential customers via telephone, email and in-person meetings.
• Managed the OEM and partner relationships and engage them as required.

• Co-founded the video production firm, creating crisp and delightful video stories to promote brands like OLA Cabs
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies
• Established foundational processes for business operations
• Conducted target market research to discover customer needs and analyze competitor trends.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Got press coverage in Times of India in Jan 2017

• Became certified as Cisco Certified Network Professional (CCNP) - Security
• Led resolution of high-level escalations from other TAC centers by providing L3 support to Cisco customers worldwide – North America, Europe & APAC
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Exceeded targets in resolving and reducing customer complaints and meeting customer service level agreements
• Collaborated with multiple internal teams to deliver the best solutions for the customers
• Served as a mentor for new hires
• Delivered technical & product training to new hires, partners & customers.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.