DEEPIKS S
Support Manager
Chennai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Support Manager
Zerodha Broking Ltd
10.2019 - Current
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Education
MBA - Finance And Marketing
04.2001 -
- Graduation with Distinction, [2016]
- Student council coordinator, 2012 to 2014
- Leader of placement coordinator
- Chess player, 2011 to 2016
Skills
Customer Service
undefinedTimeline
Support Manager - Zerodha Broking Ltd
10.2019 - Current
DG Vaishav College - MBA, Finance And Marketing
04.2001 -