DEEPU SURESH
Kottayam
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
Work History
Store Manager
Reliance Retail Limited
Kottayam
08.2022 - Current
- Managed store operations encompassed sales, customer service, infrastructure management, and inventory control.
- Oversaw all aspects of retail outlet functions, including administration, people management, customer service, and product sales.
- Held responsibility for store profitability and return on investment.
- Introduced innovative strategies and enhanced existing methodologies to stay ahead in the competitive market.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Senior Relationship Manager
Ageas Federal Life Insurance Co Ltd
Kottayam
01.2022 - 07.2022
- Cross-sold various life insurance products to federal bank customers, resulting in a 15% increase in sales revenue.
- Established and nurtured strong relationships with point of sale personnel, ensuring efficient resolution of service-related issues at the branches.
- Cultivated and maintained effective relationships with Federal bank managers and Cluster Heads, contributing to a 20% improvement in sales closure rates.
- Fostered and enhanced relationships with the bank's customers, resulting in a 10% rise in customer retention.
- Demonstrated in-depth knowledge of the company's product and service offerings, providing comprehensive assistance to customers and boosting overall satisfaction.
- Initiated cold calling initiatives, generating a 30% increase in new business leads.
Business Development Executive
JUST DIAL LIMITED
Kottayam
02.2021 - 01.2022
- Cultivated relationships with potential clients to generate new business opportunities.
- Updated and maintained the prospective client database for accurate information.
- Conducted cold calls to identify new business leads.
- Stayed abreast of all company product and service offerings.
- Developed and implemented strategies to increase customer base and revenue growth.
Team Leader
Vodafone Idea Limited
Kottayam
03.2019 - 11.2019
- Established clear team goals and KPIs to drive performance and track progress.
- Oversaw day-to-day team operations and performance for efficient workflow and goal attainment.
- Conducted regular performance evaluations to identify areas for improvement and recognize achievements
- Motivated team members to enhance productivity and boost morale
- Acted as a mediator, listened to team members' feedback, and promptly resolved any issues or conflicts
- Planned and organized engaging team-building activities to foster collaboration and strengthen team dynamics
- Monitored team performance and reported on key metrics to upper management for informed decision-making
Sales Officer
Vodafone Idea Ltd
Kottayam
02.2018 - 03.2019
- Cultivated and managed relationships with corporate customers, resulting in a 20% increase in repeat business
- Initiated proactive outreach to potential customers, effectively promoting company products and driving sales growth
- Maintained meticulous records of sales, customer appointments, and complaints, ensuring accurate and efficient customer management
Customer Relation Executive
Vodafone Cellular Ltd
Kottayam
01.2017 - 01.2018
- Cultivated and nurtured profitable relationships with key clients to drive sales and enhance customer retention
- Expedited resolution of customer complaints, ensuring swift and efficient solutions to maintain high satisfaction levels
- Proactively informed and educated customers about new products and services, leading to a 20% increase in sales
- Personalized services to cater to individual customer needs, resulting in a 15% improvement in customer satisfaction levels
Education
Bachelor of Science - Chemistry
CMS College
Kottayam01.2017
Plus Two - Science
NSS Higher Secondary School
Kottayam01.2014
SSLC -
NSS Higher Secondary School
Kottayam01.2012
Skills
- Employee Training
- Team Management
- Retail Store Operations
- Revenue Generation
- Cash Management
- Loss Prevention
- Retail Inventory Management
- Customer Service Management
- Recruitment and hiring
- Team Building and Leadership
- Decision Making
- Shrinkage Control
References
- Rahul V, Reliance Retail Industries Limited, Store Manager, rahul731986@gmail.com, +91 85900 36105
- Sanal O Pillai, Landmark Group, Area Manager, sanal.o@landmarkgroup.in, +91 6238500589
- Vipin Chandran, Reliance Jio Infocomm Ltd, Deputy Manager, vipin3.chandran@ril.com, +91 9846718735
Disclaimer
I hereby declare that all the above mentioned are true and if given a chance, I would work with all my will and enthusiasm for the better development of the institution.
Personal Information
- Total Experience: 6 Years 1 Months
- Age: 27
- Date of Birth: 10/30/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
TECHNICAL SKILLS
- Excel
- SAP
- Power Point Presentation
Timeline
Store Manager
Reliance Retail Limited
08.2022 - Current
Senior Relationship Manager
Ageas Federal Life Insurance Co Ltd
01.2022 - 07.2022
Business Development Executive
JUST DIAL LIMITED
02.2021 - 01.2022
Team Leader
Vodafone Idea Limited
03.2019 - 11.2019
Sales Officer
Vodafone Idea Ltd
02.2018 - 03.2019
Customer Relation Executive
Vodafone Cellular Ltd
01.2017 - 01.2018
Bachelor of Science - Chemistry
CMS College
Plus Two - Science
NSS Higher Secondary School
SSLC -
NSS Higher Secondary School
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