MS Office
Hi, I’m
DEEPU ABRAHAM
Banker
Surat
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
21
years of professional experience
4
Languages
3
years of post-secondary education
Work History
HDFC BANK LTDSurat
Branch Manager
05.2017 - Current
Job overview
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
HDFC BANK LTDSurat
Dy. Branch Manager (PBA)
06.2011 - Current
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
TATA AIG LIFE INSURANCE CO. LTDSurat
Branch Operations Incharge
06.2007 - 05.2011
Job overview
- Accountable for managing overall Operations functions in the branch with a team of three operations personnel
- Seamless coordination with various related functions including sales & marketing, distribution channels, with a keen solution oriented approach
- Supervise activities related to new business submission, KYC documentations check as per AML guidelines, policy servicing, cashiering as well as quality control in transactional activities
- Managing and attending walk-in customers and prompt handling of complaints and queries with time bound solutions and escalations
- Handling the entire spectrum of activities in the branch towards providing facilities support to all the office staff and efficiently handling vendors, housekeeping/ pantry services, security supervision, medical facility, mail room operations & Record management
- Assisting in implementation of effective Administrative Policies and successfully coordinate direct administrative support for the organization
- Conceptualize and design innovative strategies and ensure the smooth execution of overall tasks assigned by the management
- Provide periodic and need based trainings to operations as well as sales staff on all internal processes
- Involved in billing of operating expenses, maintaining & disbursing all petty cash expenses
- Maintain transactional records in line with the internal and external audit requirements
- Managing projects initiated by self or as required by superiors in respect to company processes
- Achieving Renewal Premium Targets by following up with Customer / Sales force along with arranging collection and pick up facilities for renewal premium on field
- Lead generation for new business from customer walk-ins.
HDFC STANDARD LIFE INSURANCE CO. LTDSurat
Operation Officer
03.2006 - 05.2007
Job overview
- Deftly processed new business application forms & policy servicing requests involving scrutiny and customer verification while ensuring minimal errors.
- Prepared & maintained necessary reports and MIS.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Maintained constructive client and vendor relationships.
ICICI BANK LTD, CPA - ALPHA DATA PROCESSING PVT LTDSurat
Team Leader / Disbursement Executive
01.2005 - 02.2006
Job overview
- Processed applications for car loans after the credit approval and thereafter disbursement of the same according to the credit policy
- Managed a team of 4 people in supervising the quality of their work and overall smooth functioning of the CPA.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
GUJARAT TRADING CO. – Vapi & C.B. SURATWALA & SONSSurat
Accountant
11.2003 - 12.2005
Job overview
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
HPS & CoSurat
Junior Auditor /Office Manager
08.2002 - 10.2003
Job overview
- Maintained day-to-day accounts of clients.
- Communicated with auditee staff to obtain necessary information for audits.
- Consulted clients on internal control systems development and audit program improvements.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Followed established auditing processes to meet internal and regulatory requirements.
- Maintained integrity of general ledger and chart of accounts.
Education
Sardar Patel UniversityVallabh Vidhyanagar, Anand
Bachelor of Commerce
Jun.1999 - Mar.2002 (2 education.years_Label & 9 education.months_Label)
St. Stephen's High SchoolDahod
HSC from Commerce
Jun.1998 - Mar.1999 (9 education.months_Label)
Skills
Business development expertise
Sales professional
Human resources knowledge
Relationship building and management
Staff Management
Strong team-builder
Software
Timeline
Branch Manager
HDFC BANK LTD
05.2017 - Current
Dy. Branch Manager (PBA)
HDFC BANK LTD
06.2011 - Current
Branch Operations Incharge
TATA AIG LIFE INSURANCE CO. LTD
06.2007 - 05.2011
Operation Officer
HDFC STANDARD LIFE INSURANCE CO. LTD
03.2006 - 05.2007
Team Leader / Disbursement Executive
ICICI BANK LTD, CPA - ALPHA DATA PROCESSING PVT LTD
01.2005 - 02.2006
Accountant
GUJARAT TRADING CO. – Vapi & C.B. SURATWALA & SONS
11.2003 - 12.2005
Junior Auditor /Office Manager
HPS & Co
08.2002 - 10.2003
Sardar Patel University
Bachelor of Commerce
Jun.1999 - Mar.2002 (2 education.years_Label & 9 education.months_Label)
St. Stephen's High School
HSC from Commerce
Jun.1998 - Mar.1999 (9 education.months_Label)