Dee Shweta Jwala
Hyderabad,TG
Summary
Dynamic Travel Advisor with 2+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
6
6
years of professional experience
Work History
Travel Advisor
Shippliers Services Pvt Ltd (Galaxy Travel Ltd)
04.2022 - 07.2024
- Developed strong relationships with UK clients, leading to repeat business and referrals.
- Coordinated with other departments to ensure smooth end-to-end service delivery for all travel arrangements.
- Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.
- Increased sales revenue through upselling relevant products and services to travelers.
- Hands on experience on package holidays designed by the likes of TUI, Jet2Holidays etc.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations.
HR Manager
Satcon Technologies Inc
04.2020 - 03.2022
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Recruited top talent to maximize profitability.
HR Operations Manager
Rrootshell Technologiiss
07.2018 - 01.2020
- Managed employee benefits programs by regularly reviewing offerings to ensure competitiveness within the industry.
- Increased employee satisfaction scores by proactively addressing concerns through open communication channels and regular feedback sessions.
- Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
- Championed diversity initiatives within the organization by creating inclusive policies that promoted equal opportunity employment practices.
Education
Bachelors of Commerce - Commerce & Computer Science
Jiwaji University
Madhya Pradesh04.2003
Skills
- Excellent customer service
- Exceptional communication
- Itinerary Planning
- Social Media
- Client Relations
Timeline
Travel Advisor
Shippliers Services Pvt Ltd (Galaxy Travel Ltd)
04.2022 - 07.2024
HR Manager
Satcon Technologies Inc
04.2020 - 03.2022
HR Operations Manager
Rrootshell Technologiiss
07.2018 - 01.2020
Bachelors of Commerce - Commerce & Computer Science
Jiwaji University
Similar Profiles
Shahar Bano HashmiShahar Bano Hashmi
Travel Consultant at Galaxy Travel LTDTravel Consultant at Galaxy Travel LTD
Hemant DhawanHemant Dhawan
IT Service Management Lead at Expedia Online Travel Services India Pvt LtdIT Service Management Lead at Expedia Online Travel Services India Pvt Ltd
Vivek ChauhanVivek Chauhan
Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)