Deewas Kumar

• Account Manager and SPOC for HDFC ERGO, MANIPAL CIGNA, MAGMA HDI, ADITYA BIRLA CAPITAL & LIBERTY GENERAL INSURANCE.
• Improved Insurance partner satisfaction by addressing and resolving complaints promptly.
• Oversaw daily reconciliations, ensuring accurate reporting and minimizing discrepancies.
• Collaborated with the management team to develop strategic plans for business growth and improvement..
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Served as a liaison between insurance company and other departments within the organization, ensuring seamless coordination in addressing client needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• I was handling LIC- Group MediClaim Policy - Entire North Zone
• There were total 17 Divisions - where I had good liaison
• It was a portfolio of more than 62,000,000 -Handled along team of 3 members
• I have given my best and got 2 consecutive years RENEWAL in my Tenure
• I was attending Monthly Review Meeting at LIC Zonal office -North Zone @ Jeevan Bharti Building
• Till the time I have left - had a very good liaison with LIC (Division, Zone & HO) along with Insurer NIA.

• Successfully managed a diverse team, fostering a collaborative environment that encouraged productivity and efficiency.
• Handled PSU clients including NIC, OIC, UIIC, NIA, as well as various corporate clients, ensuring their needs and expectations were met.
• Oversaw the enrollment of policies, ensuring accuracy and timeliness in data entries.
• Managed the process of card printing, ensuring high-quality output for all clients.
• Coordinated the packaging and delivery of cards to corporate clients, ensuring they received their cards in a timely manner.
• Consistently met Turn Around Time (TAT) for all tasks, contributing to the overall efficiency of operations.
• Proactively identified and resolved issues, ensuring smooth operations and client satisfaction.

• Taking care of PSU (fewer amounts) as well as corporate client
• Giving presentation (Induction) regarding Mediclaim at Corporate premises
• Liasoning with Insurance Co., Hospital, corporate and the Doctors individually
• Giving service to Insurance Co (PSU as well as Private sectors), Lots of Corporate, and patient directly (Individual clients) regarding Health card, Cashless, claim and Re-imbursement
• Business development (New client acquisition) are also a part of my job profile.(personal wish) To give best service to our existing clients
• Collection of TPA fees from Insurance co.

• Taking care of PSU (OIC_RO-1, RO-2 & RO - Dehradun) as well as corporate client
• Liasoning with Insurance Co., Hospital, corporate and the Doctors individually
• Giving service to Insurance Co., Corporate, and patient directly regarding Health card, Cashless, claim and Re-imbursement
• Sometimes I used to go for Business development through Insurer.

• Taking care of corporate client
• Attending Monthly Review Meeting
• Total 20 corporate - I am taking care of as an Account Manager
• Total portfolio(Business) - Rs
• 25-30 crore…(GMC…premium)
• Giving presentation (Induction) regarding Mediclaim awareness at Corporate premises
• Good liasioning with Corporate Client as well as Insurer.

• Graduation with Distinction
• Final Grade: 70%

Percentage: 52%