Deiandra Freeman
Kokomo
Summary
Dependable and detail-oriented customer service professional, excelling in conflict resolution and database management. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to providing great customer service and assistance.
Overview
13
13
years of professional experience
Work History
Program Director - Movement Coordinator
Indiana Department of Correction
06.2022 - Current
- Reviewed policy and procedure associated with proper transportation of offenders.
- Maintained confidentiality of sensitive information when handling inbound calls and emails from the public.
- Managed multiple databases ensuring accuracy of records entered.
- Coordinated transportation of offenders between18 prisons and violators back to prison.
- Trained employees to use specialized systems to complete job duties.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Correctional Sergeant
Indiana Department of Correction
09.2017 - 06.2022
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and completed in-depth searches paying close attention to detail for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring offender activities, working in a high-stress environment.
- Supervised 14 employees and performance of tasks and managed approximately 2800 offenders.
- Resolved issues and disputes between offenders professionally and respectfully using de-escalation techniques.
- Oversaw the count desk responsible for accurate counts of all offenders in the facility.
Office Clerk/Production Worker
Indiana Packers
10.2012 - 08.2017
- Provided clerical support to company employees by copying and filing documents.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Worked the bacon production line in a fast-paced environment, filling orders as they are received.
Education
Technical Certificate - Expanded Functions Dental Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN01-2012
Core 40 Diploma -
Maconaquah High School
Bunker Hill01-2008
Skills
- Excellent Communication
- Great Active Listening
- Conflict Resolution & De-escalation
- Problem-solving
- Time Management
- Proficient in Microsoft Office
- Supportive team member
Timeline
Program Director - Movement Coordinator
Indiana Department of Correction
06.2022 - Current
Correctional Sergeant
Indiana Department of Correction
09.2017 - 06.2022
Office Clerk/Production Worker
Indiana Packers
10.2012 - 08.2017
Technical Certificate - Expanded Functions Dental Assistant
Ivy Tech Community College of Indiana
Core 40 Diploma -
Maconaquah High School
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