Deidre Blackwell
Indianapolis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Beckman Coulter Diagnostics
03.2024 - 04.2024
- Monitored work performance and quality to maintain standards.
- Participated in cross-functional meetings to discuss ongoing projects'' status updates, potential roadblocks or challenges requiring collaboration between various departments.
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
- Liaised with engineering teams to address complex technical issues faced by customers in the field, facilitating prompt resolutions.
Customer Care Advocate
Vision Financial Services
10.2023 - 03.2024
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
Recovery Support Specialist
Recovery Centers Of America
12.2022 - 12.2023
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
Fssa 211 Agent
KHI Solutions
09.2021 - 12.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
Continuum Global Solutions
04.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Kindergarten Teacher
Ignite Achievement Academy
08.2018 - 04.2020
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
Teaching Assistant
Phalen Leadership Academy
03.2017 - 08.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Insurance Agent- Licensed
Young America Insurance
01.2017 - 03.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
GED -
J Everett Light Career Center
Indianapolis, IN07.2007
Skills
- Problem-Solving
- Positive Attitude
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Timeline
Field Service Technician
Beckman Coulter Diagnostics
03.2024 - 04.2024
Customer Care Advocate
Vision Financial Services
10.2023 - 03.2024
Recovery Support Specialist
Recovery Centers Of America
12.2022 - 12.2023
Fssa 211 Agent
KHI Solutions
09.2021 - 12.2023
Customer Service Representative
Continuum Global Solutions
04.2020 - 10.2020
Kindergarten Teacher
Ignite Achievement Academy
08.2018 - 04.2020
Teaching Assistant
Phalen Leadership Academy
03.2017 - 08.2018
Insurance Agent- Licensed
Young America Insurance
01.2017 - 03.2017
GED -
J Everett Light Career Center
Similar Profiles
Leah MarinoLeah Marino
Order Management Specialist at Beckman Coulter DiagnosticsOrder Management Specialist at Beckman Coulter Diagnostics
CLAYTON BOXELLCLAYTON BOXELL
National Informatics Business Manager at Beckman Coulter DiagnosticsNational Informatics Business Manager at Beckman Coulter Diagnostics
Minhaz KhanMinhaz Khan
Senior Biostatistician at Beckman Coulter DiagnosticsSenior Biostatistician at Beckman Coulter Diagnostics
JoAnna Collins-RushingJoAnna Collins-Rushing
Field Service Engineer at Beckman Coulter DiagnosticsField Service Engineer at Beckman Coulter Diagnostics
Albert TorresAlbert Torres
Director of Clinical Operations at Emergency Dental of AmericaDirector of Clinical Operations at Emergency Dental of America