Deimonphi Iakai
Hotel Management
Shillong
Overview
1
1
Hindi, English
1
1
Hindi, English
Work History
Food and Beverage Attendant
The Tamara Kodai
Kodaikanal
11.2022 - 03.2024
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Greeted and seated guests to provide friendly and welcoming experience.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Front Desk Receptionist
Cloud Walk
Kodaikanal
06.2022 - 09.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Restaurant Hostess
The Tamara Kodai
11.2022 - 03.2024
Education
1.HSSLC -X11 (PASED) - Jowai
Skills
Ingredient Preparation
Staff Leadership
Guest Services
Kitchen Support
Phone orders
Teamwork and Collaboration
Timeline
Food and Beverage Attendant - The Tamara Kodai
11.2022 - 03.2024
Restaurant Hostess - The Tamara Kodai
11.2022 - 03.2024
Front Desk Receptionist - Cloud Walk
06.2022 - 09.2022
1.HSSLC -X11 (PASED) At Kiang Nangbah Higher Secon - 1.HSSLC -X11 (PASED) , Jowai