Deisy Hernandez
Fort Wayne
Summary
Results-driven individual with a background in inventory and operational management. Known for strong attention to detail and team collaboration, ready to assist in enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Lead
Walgreens
Fort Wayne
02.2022 - 11.2024
- Supervised team members during shifts to ensure efficient operations.
- Coordinated with shift leaders and management to facilitate seamless transitions between shifts.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Managed inventory levels and organized stock to maintain optimal product availability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored cash register operations to ensure accuracy and compliance with company standards.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted customers with inquiries and provided product recommendations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Performed administrative tasks including filing documents, data entry.
- Collaborated with management to set performance goals and evaluate progress.
Operations Tech
AAFES Exchange
Colorado Springs
09.2021 - 02.2022
- Managed inventory levels of components used during operations.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to streamline daily operational workflows.
Member Team Lead
Walmart
Colorado Springs
11.2020 - 09.2021
- Led team in daily operational tasks and customer service activities.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated communication between management and team members effectively.
- Implemented best practices for loss prevention and safety compliance.
- Ensured compliance with company policies and procedures throughout the team.
- Reviewed completed work to verify consistency, quality, and conformance.
Front End Supervisor
Sams Club
Denver
12.2018 - 09.2020
- Managed cash handling processes for accuracy and security.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented store policies to enhance customer experience and satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Counted and balanced registers.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
High School Diploma -
Denver East High School
Denver, CO05-2018
Skills
- Inventory management
- Operational planning
- Productivity monitoring
- Conflict resolution
- Customer relationship management
- Effective communication
- Decision-making capacity
- Team collaboration
- Attention to detail
Timeline
Shift Lead
Walgreens
02.2022 - 11.2024
Operations Tech
AAFES Exchange
09.2021 - 02.2022
Member Team Lead
Walmart
11.2020 - 09.2021
Front End Supervisor
Sams Club
12.2018 - 09.2020
High School Diploma -
Denver East High School