Summary
Overview
Work History
Education
Skills
Languages
Technicalenvironment
Accomplishments
Certification
Languages
Websites
Timeline
Hi, I’m

Deivanayagam V

Deivanayagam V

Summary

Infrastructure & Datacenter - Major Incident Management, Infrastructure Monitoring and Service Delivery.

ITIL V4 Certified

  • ITIL v4 and CDCP-certified Infrastructure and Data Center Operations Leader with over 10 years of experience driving Major Incident Management and 24/7 operational excellence across global environments.
  • Proven track record of orchestrating high-impact incident response, leading cross-regional teams, and minimizing business disruption through rapid issue detection and resolution.
  • Adept at leveraging Grafana and Azure Monitor for real-time monitoring, telemetry analysis, anomaly detection, and proactive alerting across hybrid infrastructure. Skilled in structured triage, escalation governance, and post-incident reviews aligned to ITIL best practices. Recognized for strong stakeholder communication across APAC, EMEA, and AMER, technical problem solving, and mentoring high-performing engineering teams.
  • Experienced in cloud infrastructure (Azure, AWS) and enterprise application operations, with a consistent record of improving service availability, operational maturity, and delivery outcomes.
  • Played a key role in post-incident analysis by documenting customer impact, communication outcomes, and lessons learned to strengthen future response effectiveness.
  • Skilled in managing major incident response and leading Oracle PeopleSoft system upgrades, with a proven ability to oversee data center operations, and mentor teams to excel in infrastructure project management.
  • Experienced in Oracle ERP Administration (PeopleSoft) and have been successful as a Architect for multiple clients in South-East Asia.
  • Project management and staff development, driving project success through quality assurance and process optimization.

Overview

12
years of professional experience
8

Certifications

Work History

Accenture
Hyderabad

Associate Manager - Service Delivery / MIM
2021.12 - Current (4 education.years_Label & 5 education.months_Label)

Job overview

  • Global Operations Oversight: Led and managed IT operations across multi-country and multi-site environments, ensuring 24/7 service availability for critical infrastructure, supporting millions of end-users.
  • Incident Management: Directed major incident management processes for global datacenters, coordinating cross-functional teams to resolve high-severity incidents within stringent SLAs, minimizing downtime and business impact.
  • Service Continuity: Implemented robust business continuity and disaster recovery strategies across geographically distributed sites, enhancing operational resilience and uptime.
  • Developed communication plans for informing stakeholders in all regions about major incident status updates.
  • Partner with security engineering teams to contain and remediate vulnerabilities, misconfigurations, and suspicious activities identified during live investigations.
  • Collaborate with Red Team and infrastructure teams to validate detection mechanisms and improve defensive controls.
  • Direct interaction with clients operating from all regions (APAC, EMEA, and AMER) and presenting business review meetings with them.
  • Developed communication plans for informing stakeholders in all regions about major incident status updates.
  • Direct interaction with clients operating from all regions (APAC, EMEA, and AMER) and presenting business review meetings with them.
  • Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement.
  • Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
  • Communicated effectively with stakeholders to ensure project goals are met on time.
  • Executed incident workflow within Microsoft ICM, including impact assessment, severity assignment, escalation, and stakeholder communication.
  • Maintained documentation of alert handling procedures, incident response timelines, and telemetry dashboards for audit and compliance tracking.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Monitored real-time telemetry and health signals across critical datacenter systems (power, cooling, network, and hardware) as part of Microsoft’s CO+I operations.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

HCL Technologies Pvt. Ltd.
Chennai

Team Lead - Upgrade Specialist
2020.06 - 2021.11 (1 education.year_Label & 5 education.months_Label)

Job overview

  • Led a 20-member cross-functional team managing major incident response for a Tier III+ datacenter company based in the Philippines, ensuring uninterrupted availability of critical services.
  • Oversaw end-to-end handling of Severity 1 and 2 incidents, driving timely coordination between facilities, network, hardware, and support teams.
  • Worked in PeopleSoft Campus solutions tools and application upgrade
  • Lift and shift of PS Campus Solutions from on premise to Cloud(Azure)
  • Lift and shift of PeopleSoft HCM, FSCM and STAT from on premise to Cloud for one of a leading food manufacturing companies based out of US
  • Lift and shift of PeopleSoft FSCM application from on premise to Cloud for one of the leading chain of hotels group based out of US
  • Application upgrade of Campus Solutions from 9.0 to 9.2
  • Completed tools upgrade for Campus Solutions from 8.55 to 8.58
  • Completed People tools upgrades for FSCM applications PT8.56 to 8.58
  • Hands-on experience in performing tools upgrade from PT8.49 to PT8.57
  • Educated development team on PeopleSoft upgrade and steps
  • Responsible for installation and configuration of PeopleSoft Application in different platforms, creation of Linux servers, optimizing the process using shell scripts and performance tuning in oracle databases
  • Responsible for applying Critical vulnerability patch for WebLogic/Peopletools
  • Involved in the assessment phase and capacity planning for PeopleSoft applications lift and shift in oracle database, troubleshooting issues in Appserver, Web Server, Process Scheduler and DB servers
  • Hands on experience in performing refreshes using RMAN backup and expdp/impdp utility
  • Resolved major performance issues during upgrades and responsible for applying Critical Vulnerability
  • Configured Microfocus Visual Cobol for compilation and use
  • Responsible for planning and designing Integration of PeopleSoft system with Third party systems, setting up of interface, FTP, SFTP setup, encryption on file transfer
  • Technical Environment: Operating System Windows, AIX, Solaris and Linux RedHat; Technologies PeopleSoft FSCM and Campus Solutions; Database Oracle, SQL Server; Tools PeopleSoft Application Designer, Data Mover, Change Assistant, Microsoft Azure, AWS

Cognizant Technologies Pvt. Ltd.
Chennai

Senior Software Engineer - PeopleSoft
2018.06 - 2020.06 (2 education.years_Label)

Job overview

  • Acted as Incident Lead for production-critical PeopleSoft environments, managing high-priority (Sev1/Sev2) incidents impacting enterprise clients.
  • Conducted structured incident triage, impact assessment, severity classification, and coordinated restoration efforts across application, database, middleware, and infrastructure teams.
  • Performed detailed log analysis across Oracle databases, WebLogic servers, Elasticsearch, and integration broker components to identify root cause and mitigate recurring incidents.
  • Led bridge calls during system outages and performance degradation scenarios, ensuring effective communication with business stakeholders and technical teams.
  • Investigated access control issues and authentication failures involving LDAP and Single Sign-On integrations.
  • Managed incident tracking using ticketing tools (JIRA/ServiceNow equivalent platforms), ensuring SLA compliance and accurate documentation.
  • Implemented automation using Shell scripting and Jenkins to reduce repetitive operational incidents and improve response time.
  • Participated in post-incident reviews (PIR), documented lessons learned, and recommended preventive measures to improve system stability.
  • Supported migration of non-cloud environments to AWS, ensuring secure configuration, monitoring setup, and post-migration incident readiness.
  • Monitored application health using Foglight and SiteScope, proactively identifying anomalies to prevent potential service disruptions.

Emerio Technologies Pvt. Ltd.
Chennai

Lead PeopleSoft DBA
2016.09 - 2018.06 (1 education.year_Label & 9 education.months_Label)

Job overview

  • Managing complete operations related to Oracle and PeopleSoft Administration and DBA, PeopleSoft Production and Non-Production Application Support
  • Implementation, Upgrade and Single Signon solutions
  • PeopleSoft Campus Solutions 9.2 Architecture design, infrastructure development and implementation for the University of the Philippines
  • LDAP Driven, Gmail integrated PeopleSoft Single-Sign on solutions with email id logins
  • Oracle database installation, upgrade, monitoring, database performance management, data refresh, data masking and data migration activities
  • Oracle Access and Identity management configuration
  • Configured PeopleSoft's Forgot My Password Functionality
  • WebLogic and application monitoring for PeopleSoft applications
  • PeopleSoft - EBS - OBIEE Integrated SSO - Oracle Access Management and Identity Management
  • Identifying the need and accordingly modifying the existing architecture of PS 9.0 with PeopleSoft load balancing and successfully managed a load of 15000 concurrent usage of application
  • Planning and leading successful setup and configuration of SMTP
  • Oracle database and RCU for OBIEE systems
  • Playing a key role in integration of PeopleSoft with EBS and OBIEE systems
  • Migrating non-cloud PeopleSoft environment to AWS environment and providing post migration support
  • Conducting shell scripting for various automations on UNIX and Linux performance technologies
  • Examining applications during critical enrolments for four campuses to make sure that the system is stable
  • Leading Peopletools only Upgrade
  • Maintaining system details within the database including stored procedures and execution time; implementing efficiency improvements
  • Implementing the correct process for storage and application of development changes to Database (DB) while upgrading existing systems
  • Participating in design & development meetings that required significant modifications to Database (DB) schema
  • Monitoring, responding and resolving database access and performance issues
  • Technical Environment: Operating System Windows, Unix and Linux RedHat; Technologies PeopleSoft Campus Solutions, FSCM; Database Oracle; Tools PeopleSoft Application Designer, Data Mover, Change Assistant, Oracle Access and Identity Management

Larsen and Toubro Infotech
Chennai

PeopleSoft Consultant
2014.07 - 2016.09 (2 education.years_Label & 2 education.months_Label)

Job overview

  • Steered tasks related to round the clock monitoring on PeopleSoft systems to understand areas of improvement on PeopleSoft Web, Application and Batch servers
  • Technical Environment: Operating System Windows, Unix and Linux RedHat; Technologies PeopleSoft CRM, Peoplesoft HCM, PeopleSoft FSCM, PeopleSoft ELM; Database Oracle; Tools PeopleSoft Application Designer, Data Mover, Change Assistant

Education

SRM Valliammai Engineering College

Bachelor of Engineering from Electrical & Electronics Engineering
1 2014

University Overview

Skills

  • MS Datacenter Incident and Major Incident Management
  • ITIL V4
  • Leadership of cybersecurity incident response
  • Grafana, Telemetry, ADE and Azure Service health
  • Infrastructure Project Management
  • Power BI and Azure DevOps monitoring
  • Major Incident Management
  • Data center Operations
  • Implementation and upgrade of Oracle systems
  • Oracle System Architect
  • Oracle Database Administration
  • Single Sign-On, LDAP Expertise
  • Red Hat Linux Administration
  • Staff management
  • Performance evaluations
  • Staff training and mentoring
  • Quality assurance and control

Languages

Languages
  • Tamil
  • English
  • French
  • C2
  • 6

Technicalenvironment

Technicalenvironment

Windows, AIX, Solaris, Linux RedHat, Oracle, SQL Server, MySQL, PeopleSoft FSCM, Campus Solutions, HCM, PeopleSoft Application Designer, Data Mover, Change Assistant, Microsoft Azure, AWS, Quest Foglight, SiteScope, Cognos, Kofax, Vignette

Accomplishments

Accomplishments
  • Employee of the Year Award - NTT Emerio Technologies - 2016-2017
  • StarLight Award - Cognizant - 2018-19
  • HCL Achievers League for Successful upgrade of PeopleSoft systems - HCL Tech - 2020-21
  • Pinnacle Award - Accenture - 2021-22

Certification

  • ITIL V4 Foundation Certified (ITIL V4) - 2024
  • Certified Data Center Professional (CDCP) - 2024
  • Google Project Management Certified - 2024
  • Red Hat Certified System Administrator - 2014
  • Red Hat Certified Engineer - 2014
  • Oracle Certified Database Administrator Professional - 2014
  • Oracle Certified Associate - 2014
  • Oracle Certified SQL Expert - 2014

Languages

English
Tamil

Websites

Timeline

Associate Manager - Service Delivery / MIM
Accenture
2021.12 - Current (4 education.years_Label & 5 education.months_Label)
Team Lead - Upgrade Specialist
HCL Technologies Pvt. Ltd.
2020.06 - 2021.11 (1 education.year_Label & 5 education.months_Label)
Senior Software Engineer - PeopleSoft
Cognizant Technologies Pvt. Ltd.
2018.06 - 2020.06 (2 education.years_Label)
Lead PeopleSoft DBA
Emerio Technologies Pvt. Ltd.
2016.09 - 2018.06 (1 education.year_Label & 9 education.months_Label)
PeopleSoft Consultant
Larsen and Toubro Infotech
2014.07 - 2016.09 (2 education.years_Label & 2 education.months_Label)
SRM Valliammai Engineering College
Bachelor of Engineering from Electrical & Electronics Engineering
Deivanayagam V