Deja Cohen
Hammond
Summary
Experienced and results-driven professional with a proven track record in project management and team leadership. Skilled in developing and implementing strategic initiatives to drive business growth and improve operational efficiency. Strong ability to analyze complex data and identify areas for improvement, resulting in cost savings and increased profitability. Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with clients, stakeholders, and cross-functional teams. Dedicated problem solver who thrives in fast-paced environments and consistently delivers high-quality results.
Overview
9
9
years of professional experience
Work History
Dietary Aide Supervisor
Salem Village Nursing And Rehabilitation
02.2019 - 02.2023
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Streamlined kitchen operations for increased efficiency by overseeing inventory management and meal preparations.
- Implemented efficient processes during meal services that reduced wait times while maintaining quality standards.
- Boosted team morale through effective communication, fostering a positive work environment.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
Manager In training, Cook, Line Server
Chipotle Mexican
04.2017 - 11.2018
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Delivery Driver
Amazon
03.2020 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Supervisor
Spectrum Call center
05.2018 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Family Dollar
03.2016 - 11.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer service
Target
11.2014 - 04.2015
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Increased clientele through exceptional customer service and professional communication skills.
- Delivered exceptional customer service and supported positive brand experience.
- Provided outstanding customer service by addressing visitor needs promptly.
Cashier
KFC
06.2014 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
specialize in medical -
Ultimate Medical Academy online
Tampa, Florida09.2015
High School diploma -
George Rogers Clark Jr./Sr. High School
Whiting, IN06.2014
Skills
- Organization
- Communication
- Multitasking
- Initiative
- Problem Solving
- Leadership
Timeline
Delivery Driver
Amazon
03.2020 - 12.2022
Dietary Aide Supervisor
Salem Village Nursing And Rehabilitation
02.2019 - 02.2023
Supervisor
Spectrum Call center
05.2018 - 11.2018
Manager In training, Cook, Line Server
Chipotle Mexican
04.2017 - 11.2018
Manager
Family Dollar
03.2016 - 11.2016
Customer service
Target
11.2014 - 04.2015
Cashier
KFC
06.2014 - 11.2014
specialize in medical -
Ultimate Medical Academy online
High School diploma -
George Rogers Clark Jr./Sr. High School
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