Deja Plummer
Indianapolis
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Social Media Manager
LB Heating and Cooling
Indianapolis
06.2020 - Current
- Managed company's social media accounts, driving brand visibility and fostering community engagement.
- Developed engaging social media content for HVAC services and promotions, increasing audience interaction and brand awareness.
- Created tailored content for social media platforms including Twitter, Instagram, Facebook, and LinkedIn, enhancing platform-specific engagement.
- Responded to customer inquiries on social platforms promptly and professionally.
- Monitored customer comments on various social media channels and responded in a timely manner.
Receptionist Administrative Assistant
WRTV 6
Indianapolis
05.2018 - 12.2021
- Provided daily clerical support by scheduling appointments, transcribing notes, and managing mail distribution to ensure smooth operations
- Facilitated communication between callers, departments, and professionals through efficient switchboard operation
- Set up and maintained physical and electronic filing systems
- Proficiency in MS Office software with an emphasis on Word, Excel, Outlook, SharePoint and PowerPoint
- Monitored guests, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons
- Managed accounts receivable processes to ensure timely payment collection.
Creative Services
WRTV 6
Indianapolis
05.2018 - 12.2021
- Edited video and sound for Judge Judy Topicals to enhance viewer engagement using Adobe Premiere Pro
- Edited images and audio for Carpenter Realtor to create compelling marketing materials using Adobe After Effects
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Public Relations Intern for the City of Xenia
City of Xenia
Xenia
09.2016 - 12.2016
- Executed various phases of PR strategy to align with organizational goals
- Built relationships with clients to strengthen PR initiatives
- Created and curated content to enhance audience engagement
Education
Bachelor of Arts - Broadcast Media
Central State University
Wilberforce, Ohio05.2017
Skills
- Social media management
- Social media marketing
- Digital content creation
- Content editing
- Adobe creative suite
- Customer relationship management
- Online research
- Social media
- Cultural awareness
Timeline
Social Media Manager
LB Heating and Cooling
06.2020 - Current
Receptionist Administrative Assistant
WRTV 6
05.2018 - 12.2021
Creative Services
WRTV 6
05.2018 - 12.2021
Public Relations Intern for the City of Xenia
City of Xenia
09.2016 - 12.2016
Bachelor of Arts - Broadcast Media
Central State University