Bria Davis
Indianapolis
Summary
With a proven track record at Community Hospital North, I excel in enhancing patient care and streamlining processes. My expertise in data entry and exceptional customer service skills have significantly improved practice efficiency and patient satisfaction. Skilled in relationship building, I've contributed to impactful quality improvement projects, embodying critical thinking and active listening to meet diverse needs.
Healthcare professional with extensive experience in patient care and service optimization. Proven ability to enhance patient satisfaction through effective communication and issue resolution. Known for strong team collaboration and flexibility in dynamic healthcare settings. Skilled in patient communication and administrative tasks, embodying reliability and adaptability.
Professional patient care specialist with strong focus on team collaboration and achieving results. Skilled in managing patient interactions, ensuring high standards of care, and adapting to changing needs. Reliable and flexible, with solid background in healthcare communication, problem-solving, and patient advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Patient Care Representative
Community Hospital North
01.2025 - Current
- Facilitated efficient patient flow by coordinating resources across multiple departments.
- Assisted in the development of educational materials for patients regarding procedures, medications, and aftercare instructions.
- Participated in quality improvement projects aimed at enhancing efficiency within the practice setting.
- Improved communication between patients, families, and medical staff through regular updates and thorough explanations of treatment plans.
CNA, Labor and Delivery
Community Hospital North
02.2024 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Volunteer
Creekside Health And Rehabilitation Center
02.2023 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
CNA
Creekside Health And Rehabilitation Center
02.2022 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Phlebotomist
IU Health Methodist Hospital
01.2015 - 01.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Practical Nursing - Nursing
South College
Indianapolis, IN12-2025
Associates Applied Science Funeral Directing - American Board of Funeral Service Education (ABFSE
Ivy Tech Community College of Indiana
Indianapolis, IN01-2022
Associate of Applied Science - Human Services
IUPUI
Indianapolis, IN06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Client relations
Affiliations
- Helping Hands Mission
- Caring Hands Home Care
Certification
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Leadership Development Program Certifications – Various Providers.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Languages
English
Full Professional
Timeline
Senior Patient Care Representative
Community Hospital North
01.2025 - Current
CNA, Labor and Delivery
Community Hospital North
02.2024 - Current
Volunteer
Creekside Health And Rehabilitation Center
02.2023 - 06.2024
CNA
Creekside Health And Rehabilitation Center
02.2022 - 06.2023
Phlebotomist
IU Health Methodist Hospital
01.2015 - 01.2017
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Leadership Development Program Certifications – Various Providers.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Practical Nursing - Nursing
South College
Associates Applied Science Funeral Directing - American Board of Funeral Service Education (ABFSE
Ivy Tech Community College of Indiana
Associate of Applied Science - Human Services
IUPUI
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