DEJUANA GIVENS
Summary
Highly efficient and detail-focused Administrative Professional experienced in managing high-volume correspondence, document processing, and records systems. Recognized for accuracy, organization, and the ability to prioritize competing deadlines in fast-paced environments. Proficient in digital tools and remote collaboration, with a strong commitment to operational excellence.
Overview
2026
2026
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Willis Towers Watson
01.2024 - 01.2026
- Provide customer and client support via phone and email, addressing benefit, claims, and reimbursement inquiries.
- Validate claims and reimbursements, ensuring accuracy and compliance with plan guidelines.
- Investigate, troubleshoot, and resolve issues between customers and clients by researching discrepancies and system data.
- Maintained detailed records and databases for efficient retrieval and compliance
- Document all interactions, case updates, and resolutions accurately within internal systems.
- Managed high-volume incoming and outgoing correspondence, ensuring timely and accurate processing
911 EMERGENCY DISPATCHER
Daley's Ambulance
2020 - 2024
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
Skills
- Experience with Medical Records
- Confidential Information Handling
- Compliance Awareness
- Microsoft Office Suite (Word, Excel, Outlook)
- Database Management
- Document Management Systems (DMS)
- Data Tracking & Recordkeeping Systems
- High-Volume Document Processing
- Administrative Support
- Records Management & Maintenance
Timeline
CUSTOMER SERVICE SPECIALIST
Willis Towers Watson
01.2024 - 01.2026
911 EMERGENCY DISPATCHER
Daley's Ambulance
2020 - 2024