DeLainey Wagler
Nineveh,IN
Summary
Developed skills in fast-paced veterinary environment, focusing on animal care and client communication. Demonstrates strong organizational abilities and attention to detail, essential for managing multiple tasks efficiently. Transitioning into new field, eager to leverage transferrable skills in collaborative and dynamic setting.
Overview
15
15
years of professional experience
Work History
Waitress
Brozinnis Pizzaria
06.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Customer Service Representative
Legacy Paint and Body
12.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated the timely pick-up and drop-off of vehicles.
- Coordinated the ordering of parts necessary for repairs.
- Prepared and organized monthly reports for efficient record-keeping.
Vet Assistant-Lead
Animal Hospital Of Martinsville
01.2020 - 07.2022
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Oversaw the ordering process for veterinary supplies, ensuring timely availability and preventing shortages.
- Administered IV catheters to support veterinary treatments.
- Delivered anesthesia to maintain optimal patient safety during veterinary treatments.
- Recorded animal vitals accurately to assist in diagnosis and treatment.
- Performed intubation procedures to ensure patient airway management.
- Prepared and administered medications as directed by veterinarians.
- Reviewed and explained discharge instructions to pet owners.
- Interpreted lab results for pet owners, providing clear explanations and answering questions.
Vet Assistant
Bean Blossom Animal Clinic
05.2010 - 01.2021
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Assisted in the operation of a walk-in clinic, ensuring efficient patient flow and care.
- Supported the delivery of affordable veterinary care to enhance pet wellness.
- Supported high-volume veterinary operations, ensuring smooth workflow and patient care. Roughly 60-110 patients per day, and up to 25 surgeries per day.
- Delivered prompt and effective assistance to enhance animal care and client satisfaction.
- Collected blood samples for in-house laboratory testing.
- Performed x-rays to assist in the diagnosis and treatment of animal health issues.
- Explained lab results and diagnoses to pet owners for better understanding.
- Facilitated numerous surgeries, enhancing operational efficiency and patient care.
- Inserted IV catheters to facilitate effective treatment and patient care.
- Administered anesthesia to animals under the supervision of a veterinarian.
- Supervised patient recovery and provided necessary care under veterinary guidance.scrubb
- Assisted in surgical procedures by scrubbing in and maintaining a sterile environment.
- Assembled and packed surgical supplies, maintaining sterile conditions for veterinary operations.
- Dispensed prescribed medications accurately for veterinary patients.
- Initiated follow-up calls to pet owners after surgeries to assess recovery and offer support.
- Documented usage and inventory of controlled drugs meticulously.
Vet Assistant-Over Night ICU
Franklin Animal Clinic
08.2019 - 08.2020
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided attentive care to hospitalized animals, maintaining their health and comfort.
- Completed hourly rounds to observe and report on the condition of animals.
- Maintained accurate records of fluid intake and output for veterinary patients.
- Administered CPR and resuscitation techniques to pets, ensuring their safety and well-being.
- Supported veterinarians in managing level 3 patients, focusing on their health and recovery.
- Documented detailed overnight updates to ensure accurate patient monitoring.
- Provided continuous care for 10-15 patients overnight.
- Provided necessary medications to patients as directed by veterinarians.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Assisted in euthanasia procedures, maintaining a calm and professional atmosphere for both animals and their owners.
- Monitored and assisted in the recovery of patients following surgical procedures.
- Administered IV catheter placements to facilitate effective treatment plans.
- Performed vein draws efficiently to assist veterinarians in diagnostic procedures.
CNA
Brown County Health and Living
01.2010 - 07.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Associate of Science - Nursing
Ivy Tech
Columbus, IN03-2026
High School Diploma -
Brown County High School
Nashville, IN12-2011
Skills
- Strong multitasking
- Attention to detail
- Handling complaints
- Client communication
- Cleaning and sanitizing
- Animal safety
- Patient care
- Compassion and empathy
- Patient restraint
Timeline
Customer Service Representative
Legacy Paint and Body
12.2023 - 06.2024
Waitress
Brozinnis Pizzaria
06.2020 - Current
Vet Assistant-Lead
Animal Hospital Of Martinsville
01.2020 - 07.2022
Vet Assistant-Over Night ICU
Franklin Animal Clinic
08.2019 - 08.2020
Vet Assistant
Bean Blossom Animal Clinic
05.2010 - 01.2021
CNA
Brown County Health and Living
01.2010 - 07.2010
Associate of Science - Nursing
Ivy Tech
High School Diploma -
Brown County High School
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