Delana Ulmer
Muncie,IN
Summary
Positive Senior Administrative Assistant with more than 20 years in executive team support. Strengths include organizing company events, developing written communications to all staff and providing excellence in guest experience.
Overview
24
24
years of professional experience
Work History
Sr. Administrative Assistant
IU Health Ball Memorial Hospital
06.2021 - Current
- Verify payroll for 3 units, 175+ team member
- Enter payroll corrections in UKG Pro
- Answer questions from team members and managers regarding payroll
- Manage calendars for 2 directors
- Assist 3 directors and multiple managers with requests
- Volunteer for Ball Memorial Hospital Celebration Committee
- Assist in event planning for our units
- Take minutes for meetings
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Coordinator
Ball State University
01.2013 - 06.2021
- Interview, hire, train and manage student employees
- Approve all department payroll
- Prepare and submit departmental EPAFs
- Reconcile monthly transactions
- Prepare monthly Budget Status report
- Create and assign course schedules for department
- Create semester course schedules in Banner System
- Administer make-up exams for professors
- Administer make-up Major Field Test exams for graduating seniors
- Prepare and submit paperwork and collect materials for faculty positions
- Maintain and update department website
- Manage department chair's calendar
- Schedule committee meetings
- Coordinate department events
- Prepare and process university forms for faculty
- Perform various support functions for the department
- Nominated for the A. Jane Morton Award in 2015 and 2019.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Service Center Secretary
Ball State University
07.2011 - 01.2013
- Interview, hire, train and manage student employees
- Approve student payroll
- Manage Electronic Classrooms and Media carts
- Prepare syllabi and other class materials for professors
- Manage department key checkout
- Perform various support functions for the department
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
Client Services Technology Coordinator
Ball State University
07.2006 - 07.2011
- Manage accurate inventory levels in excess of $500,000 in value for Computer Store and Hardware Repair
- Support the Computer Store Manager and serve as primary overseer/back-up manager for Computer Store
- Recruit, interview, train, and supervise undergrad and graduate students for the Computer Store and UTS TechTime
- Assist in managing workflows and unit projects
- Update point-of-sale system with new inventory levels and set pricing for Computer Store
- Monitor, maintain and reconcile all monthly financial statements for Hardware Repair and Computer Store
- Reconcile vendor and BSU invoices and credits pertaining to Hardware Repair Authorized Service Provider agreements with Apple, Lenovo and HP
- Prepare annual hardware maintenance contracts for BSU administrative offices
- Approve returns and price overrides for Computer Store customers
- Coordinated inventory supplies and equipment to maximize team productivity.
Administrative Coordinator
Ball State University
09.2001 - 07.2006
- Interview, hire, train and manage student employees for Teacher Education Resource Computer Lab
- Manage Electronic Classrooms
- Supervise and train part-time and student secretaries
- Manage calendars for program directors and committees
- Prepare and process University forms for faculty members
- Update student Degree Analysis Progress Reports (DAPRs) and enter course permissions
- Prepare and process all book orders for department
- Maintain and update department web pages
- Prepare and process all Exercise Science Internship Contracts
- Provide direction and assistance to clients and visitors and perform various support functions
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
A.A. - Office Management
Indiana Business College
Muncie, IN09.1995
High school diploma or GED -
Muncie Central High School
Muncie, IN06.1992
Skills
- Proficient in administrative tasks
- Administrative coordination
- Team supervision
- Proficient schedule organization
- Microsoft Office 365
- Payroll management
- UKG Pro expertise
- Oracle system administration
- SharePoint administration
- Proficient in OneDrive
- Coordinating events
- Conducting interviews
- Client support
- Proficient in Adobe Acrobat
Accomplishments
Nominated twice for the A. Jane Morton Award for Outstanding Staff at Ball State University.
Awarded Outstanding Staff Award for Miller College of Business t Ball State University.
Timeline
Sr. Administrative Assistant
IU Health Ball Memorial Hospital
06.2021 - Current
Administrative Coordinator
Ball State University
01.2013 - 06.2021
Service Center Secretary
Ball State University
07.2011 - 01.2013
Client Services Technology Coordinator
Ball State University
07.2006 - 07.2011
Administrative Coordinator
Ball State University
09.2001 - 07.2006
A.A. - Office Management
Indiana Business College
High school diploma or GED -
Muncie Central High School
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