Delicia Ludgwick

• Greeted guests, answered inquiries and provided excellent customer service.
• Assisted customers with selecting merchandise based on individual needs and preferences.
• Conducted cash transactions accurately and efficiently while maintaining proper security procedures.
• Handling the F & B Team and giving freshers training..

• Developed and maintained relationships with existing clients to ensure customer loyalty.
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• Facilitated communication between customers and internal teams through phone calls or emails when needed.
• Collaborated with various departments to improve communication and deliver individualized customer solutions.

• Developed and maintained relationships with existing clients to ensure customer loyalty.
• Managed customer accounts by providing timely responses to inquiries and resolving issues promptly.
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• Created detailed records of customer interactions for future reference purposes.
• Ensured compliance with applicable laws and regulations related to customer service operations.
• Analyzed data collected from various sources to improve customer experience.
• Gathered data from surveys or questionnaires sent out to customers regarding their satisfaction levels with the company's services or products.
• Grew business with existing clients through upselling and recommending new services.

• Promptly greet guests in a friendly and professional manner.
• Ensure orders are taken accurately and completely
• Offer ideas and suggestions to guests when ordering.
• Ensure the packaged products are stocked.
• Maintain cleanliness of all food and beverage areas, assist in preparation of food orders.

In 2015 got promoted from F&B Senior Assistant to as F & B senior Associate

In 2016 got promoted to Trainee Captain because of my hard work and dedication..