Delicia Miranda

• Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
• Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
• Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
• Researched and wrote contracts, agreements and proposals.
• Minimized risk exposure through careful advice on business operations and strategic plans.

• Provide and facilitate Visa Applications procedures to applicants to apply for Schengen countries that includes Iceland , Finland , Norway & Germany

• Biometric enrollment process

• Data Entry and maintain customer database system

• Passport handling

• Passport Delivery

• Provide and facilitate Visa Application procedures to applicants wishing to apply for Visa to Italy & Germany

• Encode accurate information on the system and handle cash (visa fees) • Inform applicants on the progress of submitted application

• Bio-metric enrollment process

• Issuance of travel insurance

• Preparation of Daily Reports & Return Passport Reports sending to Embassy

• Update Daily Bank Deposits, Distribution & Retail Collections Reports in Excel

• Handling Petty Cash Book

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Entered data into [Software] system and updated customer contacts with information to keep records current.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Scheduled appointments and conducted follow-up calls to clients.
• Completed accurate daily report documents, memos and invoices.
• Answered multi-line phone system and greeted callers enthusiastically.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Quickly and accurately counted drawers at start and end of each shift.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Provided strong service to customers, increasing customer loyalty.
• Built positive relationships with customers to increase repeat business.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Used POS system to enter orders, process payments, and issue receipts.

• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies

• Influences customers to buy or retain product or service by following a prepared script to give product reference information.

• Documents transactions by completing forms and record logs

• Maintains database by entering, verifying, and backing up data

• Maintains operations by following policies and procedures; reporting needed changes

• Maintains quality service by following organization standards

• Contributes to team effort by accomplishing related results as needed.