Delina Tesfai
Indianapolis
Summary
A hard-working and reliable employee with extensive experience in retail and customer service.skilledincashiering,managingshifts,andtrainingnewemployees.highlyorganized,proactive,andpunctual,withaprovenabilitytosolveproblemsandworkwellwithinteamsettings Driven Assistant District Manager with solid experience in overseeing operational aspects of multiple store locations. Strengths include staff development, strategic planning, and budget management. Known for implementing policies that enhance productivity and drive growth. Demonstrated ability to foster strong relationships within team and community, contributing significantly to previous positions.
Overview
5
5
years of professional experience
Work History
Assistant District Manager
Biggby Coffee
Indianapolis
10.2024 - Current
- Analyzed sales reports, market trends and customer feedback to identify trends and recommend improvements in operations and opportunities for growth.
- Supported district operations by managing 3 Biggby locations by coordinating staff schedules and assignments.
- Coordinated training for new employees on company policies and procedures.
- Trained team members during shifts to enhance operational efficiency.
- Facilitated effective communication between team members and upper management.
- Managed customer transactions and resolved any concerns or complaints
- Conducted regular inspections to enforce compliance with safety standards.
- Performed cashier and barista duties, ensuring high-quality service
Assistant Manager
Patriotic Fireworks
05.2021 - Current
- Trained new staff members and ensured proper sales techniques
- Supported daily store operations and managed inventory, contributing to smooth workflow and product availability
- Recommended fireworks tailored to customer preferences, ensuring satisfaction and informed purchasing decisions
- Functioned as cashier and greeter, providing exceptional customer service to enhance the shopping experience
Assistant Manager
Biggby Coffee
09.2023 - 10.2024
- Opened and closed the store, ensuring all operations ran smoothly
- Managed cash handling while delivering exceptional customer service
- Resolved customer issues, achieving high levels of satisfaction
- Trained new employees on company policies, ensuring compliance and readiness
- Handled daily bank deposits and ordered supplies
Education
High School Diploma -
Arsenal Technical Highschool
Indianapolis, IN06-2021
Skills
- Retail sales
- Inventory management
- Cash handling
- Business reporting
- Business development understanding
- Management Skills
- Leadership
- Employee training
- Employee and customer engagement
- Computer skills
- Critical Thinking
- Adaptability and flexibility
Languages
- Tigrinya
- English
Timeline
Assistant District Manager
Biggby Coffee
10.2024 - Current
Assistant Manager
Biggby Coffee
09.2023 - 10.2024
Assistant Manager
Patriotic Fireworks
05.2021 - Current
High School Diploma -
Arsenal Technical Highschool