DELJIN MATHEW

• Indexing, spreading, and QC-ing the borrower-reported statement onto the CREAM (Commercial Real Estate Asset Management) application for multifamily and commercial property.
• Analyzing the risk involved in the appraisal report, loan narrative document, operating statement, and rent roll to assess the creditworthiness of potential customers.
• Calculating the management fee, real estate tax, property insurance, and replacement reserve value as per the threshold.
• Conducting RCA on a weekly basis to uncover process gaps, address recurring issues, and drive continuous improvement.
• Allocation of work for the team members, preparing the EOD report, and daily tracking of attendance for senior management review.
• Training new joiners on the process and constantly tracking the progress of training details.

• Managed the liquidation of securities, including stocks, bonds, and mutual funds.

• Trades and settlements of brokerage accounts.

• Interacting with US counterparts on a daily basis regarding fund movement quires.

• Working knowledge of processing IRA contributions, transfers, distributions, and rollovers.

• Ensured all customer transactions were processed within SLA to maintain operational efficiency and regulatory compliance.

• Generated and maintained EOD and monthly reports, enabling team leads to track productivity, SLA adherence, and exception trends.

• Processed and verified check payments, including overnight and rock checks, ensuring accurate and timely fund disbursement for clients.

• Experience working with clients to facilitate complex and sensitive cash transfers, including those involving large sums of money or sensitive financial information.

• Coordinating with multiple stakeholders, including clients, financial advisors, and custodians, to ensure timely and accurate ACAT transfers.

• Tax deductions for external and internal transfers according to the state tax policy.

• Balanced cash drawers on a daily basis.
• Received and processed including cash deposits, withdrawals, loan payments and other banking services.
• Processed wire transfers for customers both domestically and internationally.
• Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
• Identified fraudulent activity or suspicious behavior was immediately reported to management.