Della Boice
Grand Forks
Summary
Detail-oriented professional experienced in office operations management. Strong organizational skills and a commitment to enhancing customer engagement through effective communication and service improvements. Ready to leverage expertise to drive operational efficiency.
Overview
6
6
years of professional experience
Work History
Office Manager
Sunshine Lawn Care and Snow Removal, LLC
Grand Forks, ND
04.2019 - 02.2025
- Managed office operations, ensuring efficient workflow and effective communication across departments.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Implemented process improvements that streamlined daily administrative tasks and reduced delays.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Proficient in Microsoft word/Excel
- Proficient in Quick Books for online billing/payments
- Led initiatives to improve customer service response times, increasing client satisfaction ratings.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Day Manager- Bartender
Sledsters Bar
Grand Forks, ND
07.2022 - 07.2024
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on bar procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and concerns.
Education
Associate of Science - Business Management
AIU Online
George, IA02-2007
Skills
- Customer engagement
- Office management
- Organizational skills
- Customer service
- Office administration
- Data entry
- Billing
- Customer relations
- Staff management
Timeline
Day Manager- Bartender
Sledsters Bar
07.2022 - 07.2024
Office Manager
Sunshine Lawn Care and Snow Removal, LLC
04.2019 - 02.2025
Associate of Science - Business Management
AIU Online