Delna Dsouza

Project Management & Implementation

• Led a diverse range of end-to-end projects, managing transitions of varying complexity across multiple domains and geographies using both Agile and Waterfall methodologies.
• Managed interface implementation processes, ensuring seamless integration between systems and adherence to project timelines.
• Defined project scope, outlined tasks, identified required resources, and developed full-scale project plans to drive successful project execution.
• Led planning and execution of projects, ensuring the alignment of deliverables with client expectations, while maintaining quality and schedule standards.
• Coordinated daily status updates with clients and vendors, ensuring transparent communication and effective resolution of issues.
• Managed multiple concurrent projects, effectively tracking progress and ensuring timely delivery of all critical milestones.
• Led brainstorming sessions with the team to identify innovative approaches and solutions to project challenges.
• Identified and evaluated scope creep, assessed change requests, and ensured alignment with project goals.

Training & Development:

• Facilitated on-site Procure to Pay Go-live implementation for Chevron at their Kuwait location, while also training 50+ employees on the GEP Smart application, ensuring seamless user adoption and operational integration.
• Trained suppliers via web platforms such as Webex and Skype, ensuring effective communication and training delivery.
• Conducted training sessions for internal team members, sharing expertise on the product to enhance skill sets and overall team proficiency.
• Mentored junior team members, fostering their professional growth and improving overall team performance and efficiency.
• Provided on-site training for master users, playing a crucial role in training 40+ users during the Kazakhstan project in 2024.

Client & Stakeholder Management:

• Built and maintained strong, productive relationships with both internal and external stakeholders, ensuring alignment and smooth communication throughout the project lifecycle.
• Partnered with clients and vendors to align project goals, gather requirements, and ensure timely resolution of issues.
• Traveled to client locations (including Kazakhstan and Kuwait) for requirements gathering, training sessions, and alignment on project deliverables.
• Ensured client satisfaction by delivering high-quality projects on time and within budget, driving repeat business and fostering positive referrals.

Leadership & Team Coordination:

• Coordinated efforts between cross-functional teams to ensure effective project implementation, from initial planning through final execution.
• Provided clear direction and support to the departments involved in the project implementation process, helping to ensure alignment on goals and timelines.
• Held formal weekly project status review meetings with teams and clients to monitor progress and address challenges.
• Fostered collaboration and alignment within the team, ensuring that all members were informed and supported in meeting project goals.
• Developed comprehensive documentation to support project execution, ensuring clear communication of objectives, timelines, risks, and deliverables.

Process Optimization & Reporting:

• Created and maintained detailed project tracking spreadsheets and daily reports, offering transparent insights into project status and progress.
• Implemented best practices for documentation management, improving efficiency, accessibility, and security of project-related information.
• Ensured payment confirmations were received before project implementation, preventing delays and ensuring financial integrity.
• Constantly monitored and reported on project progress, adjusting plans when necessary to keep projects on track.
• Developed and presented regular progress reports, including updates on project milestones, SLA adherence, and any risks or challenges.

Innovation & Continuous Improvement:

• Actively identified opportunities for process improvements, resulting in cost-saving measures and enhanced efficiency across multiple projects.
• Worked closely with the project team to optimize resource allocation, forecasting project needs and ensuring effective use of internal and external resources.
• Collaborated with cross-functional teams to ensure seamless integration of various project components, driving cohesive results.
• Took the lead in applying emerging technologies and methodologies to solve complex business requirements, enhancing overall client outcomes.

International Experience:

On-Site Travel to Kazakhstan (2024):

• Selected to travel to Kazakhstan as part of a high-impact strategic project, where I successfully created design workflows that streamlined processes and improved operational efficiency.
• Contributed as a key member of the Go-Live team, playing an instrumental role in the successful launch of the product.
• Led the training of 40+ master users, ensuring smooth product adoption and a successful transition for the client.

On-Site Travel to Kuwait (2023):

• Facilitated the Procure to Pay Go-Live implementation for Chevron at their Kuwait location, ensuring seamless deployment and integration of new processes.
• Delivered on-site training to 50+ employees on the GEP Smart application, enabling efficient user adoption and system integration.

Project Management & Implementation:

• Managed interface implementation, ensuring seamless integration between systems, maintaining a high standard of quality and timely delivery.
• Cultivated and maintained strong relationships with both clients and vendors to foster collaboration and ensure project success.
• Defined project scope, outlined tasks, allocated resources, and developed comprehensive project plans to ensure efficient execution.
• Led the planning and implementation of projects, ensuring all milestones and deliverables were met within deadlines and budget.
• Coordinated with clients and vendors on a daily basis, providing timely updates and addressing any concerns to maintain project momentum.
• Conducted training sessions for team members, enhancing their product knowledge and technical skills to improve overall project performance.
• Maintained detailed project tracking spreadsheets, monitoring tasks and ensuring the completion of assignments from start to finish.
• Developed and coordinated essential documentation for project implementation, ensuring clarity and alignment across teams.
• Ensured all service payments were received prior to project initiation to prevent delays and maintain financial accuracy.
• Worked closely with cross-functional teams—both internal and external—assigning technical and training resources to support smooth project execution.
• Provided strategic direction and support to the departments involved in the implementation process, facilitating effective collaboration.
• Monitored and reported on project progress, addressing potential roadblocks and adjusting timelines as necessary to ensure continued success.
• Delivered detailed progress reports, while actively working on maintaining project SLAs and resolving any cases or issues that arose during implementation.

Key Achievements:

• Best Team Performer for the Quarter in 2015
• Certified Presenter Award in 2016