Delon Tithalia

I've played a pivotal role in driving the company's growth strategy, overseeing new integrations, cultivating new business opportunities, and strategically planning and executing customer retention initiatives. My collaborative approach extends across all teams at Locobuzz, not only ensuring customer satisfaction but also fostering thought leadership among clients and internal team members. Effectively managing both the support and success teams, I lead a dynamic group of 10+ individuals to deliver exceptional customer experiences and contribute to the company's overall success.

I orchestrated seamless technical integrations, spearheaded customer onboarding initiatives, and led a dynamic team in optimizing features and generating revenue. From crafting comprehensive BRD documents to successfully implementing strategic cross-selling and upselling initiatives, my multifaceted role contributed to the holistic success of both clients and the organization.

• Created detailed documentation for all projects related to accounting software implementation.
• Designed workflows to optimize efficiency of using the Locobuzz application
• On boarded and trained customers to use the Locobuzz application to its maximum potential

• I adeptly managed and responded to online queries for esteemed brands including Vistara Airlines, Mahindra Two Wheelers, and Axis Bank, ensuring a positive digital presence and fostering customer engagement. My role involved crafting strategic responses to uphold brand reputation and build meaningful connections with online audiences.
• Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
• Tracked media coverage related to client's reputation goals and created reports detailing results of efforts over time.